ComplaintsforRealty Shop & Property Management, Inc.

• Initial Complaint

  04/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In February 2022 my kids and I moved into a property managed by Realty Shop. When we moved in the home was dirty and dusty especially in the bathrooms, kitchen drawers, and around the windows. We shrugged it off. The paint job was an eye sore to say the least the entire time I occupied the residence. The first day I moved in a door fell off the hinges, my child got pricked by a carpet tack, and closet doors were off the tracks. I reported all of these discrepancies on the move-in inspection. Fast forward to moving out in January 2023 after being denied the opportunity to renew the lease. I spent $100 to paint the walls better than original condition. Spent over $300 on other repairs and cleaning the home. I left the home in better condition than it was received in. I received the move out inspection and was informed that I was to pay $1,513 on top of my deposit of $3,600. Granted a little over $2000 was being used for the month of January rent and a few days of February even though they told me via email I was able to move out early. When asked for a full report of why I supposedly owe $1500 I was given a list of services and cost without actual receipts. I was also being charged for many things that were either normal wear and tear or things that were on the move-in inspection that I am not responsible for. I left the home in amazing condition and they tried to charge me for pest control for a supposed fly infestation, for marks on the driveway, and other ***** things like pull chains to ceiling fan and door stops. They are very obviously trying to get more money for absolutely nothing. They have been unprofessional, rude, and unwilling to be reasonable.

  Business response

  04/21/2023

  In response to the complaint filed. As a property management company, we manage the home for the owner of the property. We essentially are the middleman between the tenant and owner.  In this instance the homeowner is local, and very involved throughout the lease and turnovers to the property. 
  
  A lease renewal was not offered by the homeowner due to the condition of the home during our inspections; There was writing & tears all over the walls and the overall cleanliness of the home was lacking. While the walls had a few noticeable touch-up areas at the time of his move in, they were painted with no damage. The home was clean and ready for his move in. At the time of the move out inspection the complainant had repainted the walls with the exception of the top of the walls and around fixtures and wall plates. At that time, he was told that the owner would be holding him responsible for finishing the walls. If the walls were in the same condition as when he moved in there would have been no expense however, with the walls painted 2 different colors it was very noticeable as you can see in the move out photos and had to be completed. The owner knew exactly what the home looked like as well as our office as we were inside the home many times before the complainant moved in.  A notice to vacate was provided that the owner would not be offering a renewal at the end of the lease. The complainant requested to stay in the home past the lease term and the homeowner denied the request with no agreement that the complainant could vacate early with no penalties. Regardless that the complainant found another home to move into before the end of the lease term, it did not release him from the current lease obligation. He chose to vacate the property 1.5 months early and did not pay the remaining rent due of $2583, which included late fees.
  
  The move out inspection was completed, with more than 100 photos that were provided to the complainant showing the condition of the home (see link below), along with all of the written detailed repairs required to restore the home back to move in condition. The home was left dirty and required a full move out clean at the expense of $400. Two broken shelves had to be replaced in the refrigerator and the stove handle assembly had to be replaced from broken/missing parts and several other items. With the past due rental amount, repair costs and cleaning, these costs left an outstanding balance due once the security deposit was applied. The attached deposit disposition included all receipts showing the necessary repairs that were needed to return the home as the complainant received it. This was sent to the complainant 3 different times on 3/9/23 @ 5pm, 3/13/23 @ 9:38am and 3/13/23 @ 12:13pm.
  
  PASTE THIS LINK TO SEE THE BEFORE PHOTOS PRIOR TO MOVE IN
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  PASTE THIS LINK TO SEE THE MOVE OUT INSPECTION WITH PHOTOS COMPLETED ON 1.17.23
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  After receiving the deposit disposition, the complainant responded with an email on why he did not feel he was responsible for the remaining balance owed and wanted the owner to accept his security deposit amount with no further balance due. We provided the email to the owner and once his response was received, we forwarded the response to the complainant. 
  
  "I sent your email to the owner, and he replied that he will accept 80% of the balance due and call it even. The payment is immediately due and once paid, we will provide a payment in full notice. If the balance is not paid, he will seek collections.  The 80% of the $1515.45 due equals a payment in the amount of $1212.36.
  
  
  He based his decision on the fact that he was in the home multiple times prior to your move in and knew the condition.
  The home was clean and was ready for your move in.
  There were no formal maintenance requests submitted during your tenancy.
  The refrigerator shelf was ordered prior to your move in and was replaced. Both shelves were in place during your tenancy with no damages. 
  The strobing lights, light bulbs needed to be replaced, which we did after your move out and there were no issues found on the fixtures themselves. 
  
  Please let us know if you accept his offer and if so, pay through your tenant portal and we will clear your account.
  Have a great weekend."
  
  
  To conclude, the homeowner made an offer to the complainant to settle his balance due. The complainant at this time has not paid the balance and is still seeking the owner to call his debt even. The owner does not feel it is his responsibility to have to pay for repairs caused by the complainant to return the home to how it was before he took possession. We have attached for review the deposit disposition without personal information as requested along with photo links of before and after the complainants move in along with the move out detailed inspection. 
  
  Our company acted as we always do with the utmost professionalism and with courteous responses.

  Please let us know if any further information is needed.

  Thank you. 

  Customer response

  04/24/2023

   
  Complaint: 19911380
  
  I am rejecting this response because:

  the Damages reported on move out were either A, already there upon move in and reported on the move in inspection that was turned in. B, normal wear and tear that I should not be responsible for. Or c, I have claimed responsibility for and stated so via email. Realty shop has been nothing but rude the entire year I have been in contact with them when I was nothing but a good tenant. I spend a lot of money painting, cleaning, repairing blemishes on the home before leaving. The move out damage report is completely exaggerated and unfair. This company has made lies (such as the fly infestation) all in attempt to collect more money from me. I will be taking this matter to litigation since we were not able to come to an agreement.

  
  Sincerely,
  
  *************************************

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