Business ProfileforCarter's Coastal Property Maintenance

We needed a licensed general contractor to do major repairs on our home damaged by Hurricane Florence. We contacted CCPM & told them we were in need of a Licensed General. They wanted banks requirements showing a licensed GC was required which I provided. ***** ****** later mentioned waiting on a qualifier to get a license number when I pressed her further for documentation. In order to secure a spot on their waitlist while we started the process of vetting their company & getting the bank’s approval, they asked us to put down a REFUNDABLE deposit of $5,000. After much back and forth with ***** and ***** ****** dba CCPM it came to our attention that they misrepresented themselves as being licensed general contractors but ***** said she was going to be taking her GC test July 5th. Since we were already in talks with them for over 2 months, we afforded her a small amount of time to secure her GC license. However it became clear that ***** and ***** had no plans to get their general contractors license as the date came and went and they never took the test, nor produced documentation of the GC license. Due to the requirements outlined not only by our banks but the NC board of contractors for the dollar amount of work required to fix our home being in excess of $30,000, we notified CCPM that we would no longer be using their services and requested our $5,000 deposit back. ***** texted she would return it but never followed through. We contacted our lawyers who sent a demand letter June of 2022 that went unanswered. Absolutely no work was ever performed and no contract was signed stating we would use CCPM as vetting uncovered no GC license. We are requesting once again for our deposit back.