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ComplaintsforVictory Builders, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On May 30th, ************************* sent a warranty inspector out to my residence on a work order. The gentlemen who did the inspection was *************************. He said he did work for ****. I presented to the ***** the structural problems that we noticed. The floors, the bathroom walls, and the deck. I have yet to hear anything from either. Not even a report. I had a home warranty for a year on the home in which I closed May 31 2023. I placed the work order two weeks before this date. If they are unable to do anything because of this, that would be respected but neither parties will not respond to my calls or email. so unprofessional. I don't know what else to do at this point;Business response
06/19/2024
Victory Builders hired a third party structural engineer and paid for the services of, at no charge to the homeowner, for an independent structural evaluation. Victory Builders has no control over when the structural engineer sends the letter the homeowner is requesting. The homeowner has previously been told that once we receive the letter, we will send it to them - however, most likely, they will send it directly to the homeowner. Again, Victory Builders has no control as this engineer does not work directly for Victory Builders, they were only hired by Victory Builders. Victory Builders has already sent an email and there is no other communication we can do.
Customer response
06/20/2024
I am rejecting this response because:
I didnt hear anything from either party until yesterday coincidentally prior to contacting the BBB. Im not trying to be difficult, I just want the problems fixed.Business response
06/26/2024
Victory Builders paid a structural engineer to verify there was nothing structurally wrong with the floor and the homeowner agreed to let Victory Builders put caulking where the shoe mould meets the floor
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.