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Harrelson & Son has 1 locations, listed below.

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    Business ProfileforHarrelson & Son

    Construction

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    120 Stokes Gooding Rd, Kenansville, NC 28349
    BBB File Opened:
    5/16/2024
    Business Management
    • Management Owner, Manager
    Contact Information

    Principal

    • Management Owner, Manager

    Customer Contact

    • Management Owner, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I reached out to Harrelson and Son to redo some flooring in my living room. I personally ripped up the carpet and purchased the flooring from Lowes. The father, son and 2 workers came to my house on Tuesday, May 14th to complete the work. I paid the father in cash, but I do have a receipt from his email address. The total I paid him was for the labor and materials for trim, totaling in $1,688. The work took longer than they said, so I had to leave while they finished up. Once I got home that evening I noticed all around the wall there were gaps that he was supposed to cover with the molding. (The molding that I paid extra for that he suggested getting). The molding didn't cover the gaps, he also used caulking to try to fill in some holes. When I told him I wasn't pleased with the work, the father said he agreed, that they would come back out and replace the molding with the molding "that he should have used to begin with". I had to be at work so I couldn't be there while they did it. They did not replace the molding, they only added another molding on top of that. So now I have trim, then molding and molding on top of that and even more caulk everywhere. I told the dad what happened(because again - the son was the one doing the work even though the father is the one "in charge"). And yet again, the father said the son needed to make it right. When I spoke with the son he became irate, I simply asked to make it right or give me a refund for the molding and the labor for the molding, so I could put that towards the cost of what I would have to pay another contractor to fix the gaps/remove caulking, etc. He cussed me out, told me he would "make me pay", hung up on me, blocked me and will not make it right. Which at this point I do not want them on my property since he threatened me. The father sent me text after which I will include in the pictures then blocked me. They refuse to make it right or reimburse for any work. Proof they have done this to others as well.
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