ComplaintsforTravis Creech Plumbing & Septic

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contacted the business Creech’s Plumbing in reference to alarm going off on my septic tank. Service was done November 1st in which they had to replace 2 new floaters at $125 each. Total bill $412.32. I was satisfied with that until yesterday November 8th, the alarm went off again. Contacted Creech’s and the technician arrived this morning and stated they would have an electrician to come out and find out what the problem is and I may need a new sewer pump. The ********* Electric and Plumbing from *****, NC arrived and found septic tank not working, found 2 bad floaters and replaced 2 new floaters again. But their price for each floaters was $42 each. Total price and labor $409.92. I feel that I was frauded by Creech’s and they need to reimburse me for the 2 bad floaters that they installed. I will never use their service again. I feel that I was taken advantage of because I’m a female. Thank you in advance for your time and patience.

  Business response

  11/20/2022

  We provided services to the customer on Nov 1, 2022 in which we responded to her service request that her alarm was going off. With the Floats in the tank being the sensors for the alarm, we always begin with examining them to see if we suspect any issue. There is nothing we can do other than replace them and see if the alarm goes off again to know whether or not it is in fact the floats that are causing the alarm to go off. We installed floats and upon departure the alarm and system was in working order. The Customer paid for the services for a total of $412.32. 

  
  The customer called again on Nov 8, 2022 and said that her alarm was going off again, our observation of this was that the floats were not the issue and that it must be something further into the wiring of the alarm and electrical components, of which is done by *******'s. We still responded to be sure and we notified the customer that further examination was needed by our preferred electrician, which we provided her with contact information. 
  *******'s replaced the floats because they didn't see anything wrong with the electrical components or wiring (which we have no way of testing because we are not licensed electricians) and said that it may be our floats that are just bad (That happens from time to time according to our supplier). The customer was very upset that she paid two different companies to do the same thing. We ensured that her problem was resolved and did not charge her for the second visit on the 8th at all and refunded her for the floats that we installed for a total amount of $262.01, and we expressed to her that we completely understand and do not expect her to pay for anything if her problem was not resolved. She was fine with the refund.

  
  We are not scamming her nor are we a fraudulent company. *******'s invoiced her for $409.92 as stated in her complaint, which is $2.40 difference. We take great pride in helping our customers and making all customers a top priority whether it is profitable for us or not. The founder of the company and who still continues to go out in the field and do work is ****** ****** who is a 72 year old woman. Additionally, our office manager who handles all invoices and payments is also a woman; No one discriminated against her for being a woman. I find it incredibly disrespectful to refer to our company as fraudulent, scammers, and discriminatory. It is very hard being in business these days given our economy and increase in prices and I would expect those who are not interested in putting customers first to retain every penny from unhappy customers. Meanwhile, while that would be profitable for us, we choose to always do what is right and best for our customer and she was no exception to that.

  
  I hope that this response provides clarity to this issue so that it may be resolved. And if there are any further questions, you may direct them to me at anytime. 
  
  Thank You,
  ****** *****  ***** ******** *******************************
  

  
  

  Customer response

  11/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

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