ComplaintsforGrowinGreen

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The issue started 2 years ago, I paid up front for a years worth of lawn care with them and cancelled with them at the end of that year because I was moving away from that address. I did not hear anything from them for nearly 2 years and in April 2022 get a bill from ******** ****** ******** for $111.60 - 3 additional lawn treatments I never authorized. I received emails from them throughout my year service, but apparently those 3 bills were sent to an incorrect address - somehow. I contacted who I believe to be the manager or owner - Scott and he has not communicated once to me. In April 2022 Scott had his receptionist or billing person call me and I tried to explain to her the situation. She said Scott was on vacation at that time but she would speak to him and get back with me. No one got back with me even though I followed up with Scott through text multiple times. Now their collection agency has hit my credit report and affected it negatively. They are trying to make a customer pay for their mistake in not cancelling out the contract and not sending bills to the correct email address which they did have on file.

  

  Business response

  07/29/2022

  Thank you for your message, Mr. ********. While we would rather handle these types of situations directly, we are happy to have the BBB mediate this correspondence as you so wish.  However, the message we received from the BBB did not cover the same topics as the conversations we had with you earlier this year.  So this response is an attempt to help you remember the things that were previously told to us.

  After speaking with our customer service representative in February, you called again on March 1st of this year and told our representative that you wanted the account to remain active, but switched over into the name of the people who were renting your property and asked us to start billing them directly. Our front desk staff then forwarded your message to our collections manager, who called and spoke with you later that day on March 1st.  During the course of that conversation, she explained the services that were done and confirmed that the account was now cancelled; you told us that your Renter was supposed to be taking over the services and apparently never did. You ended that conversation by telling us you would contact those Renters and “get it straightened out”. The next time you spoke with our collections manager was on April 26th, where you told us you would not be paying and once again said that your Renter “Sherman” needed to pay us. You again asked us to transfer the debt into his name and offered to give us his contact information. At that point you were firmly told that we could not accommodate such a request; since you were the person who hired our company, you are the only person liable for the cost of those completed services. At this point your account has not only been closed, but also turned over to the ******** ****** ******** collection agency for non-payment. We regret to have our business relationship end in such a way,  however we never received any written cancellation request to stop the services (which is required and stated on all our materials) nor did you dispute the services in any earlier discussion. We recommend you contact ******** ****** ******** to speak with them about the account, as GrowinGreen no longer holds that debt.

  Customer response

  08/04/2022

   I am rejecting this response because:
  This business is straight lying.  There has been 0 communication between myself and this business other than my aforementioned texts to Scott and 1 phone call with his receptionist/office manager/billing person that he had call me.  This communication was initiated by me to Scott on April 22nd of this year.  Before April 22nd of this year, I have had 0 communication with growingreen since roughly July of 2020 when I called and told them to cancel all my treatments after my years worth was complete that I paid for up front.

   

  Every statement in their response is a lie since I've tried contacting Scott many times and have heard nothing back other than the 1 phone call that was referenced in my initial email and was told there would be follow up which did not happen.  Its obvious they had not intent to handle this directly with me.  This business is not acting reputably.  I maintain they shifting the responsibility of their mishandling and mistakes to their customer. They have resorted to ceasing communication with the customer and flatly trying to hurt that customers credit when there is push back to their shady business practices.

   

  Attached my correspondence.  I'd love to see their backup of our "conversations" in February and March of this year because I assure you this did not happen.  I'd also love to see their documentation of bill(s) being sent to me in a timely fashion since they knew I no longer lived at the property they are trying to make me pay for service for and they did tell me in phone conversation I believe on April 28 that they were sending them to email address ****************.

  Thanks.
  **

  
  

• Initial Complaint

  05/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I called the company today to ask why my invoice was so much higher than previous months. I was told that a pest control service was applied along with my regular lawn service. I asked why that happened because I did not have pest-control service and I had already applied my own pest control a few weeks ago. They stated that it was on my account. Last year the technician called and said they were having having issues with a certain type of worm and that he strongly recommended they let him I let him apply a treatment to ensure they did not hurt my lawn prior to seeding it. I agreed to it at that time there was no discussion about ongoing pest-control services and it presented as a one time service to ensure that my newly seeded grass would not having any issues. I was told by Seth that Rodney turned in his paperwork as a reoccurring sale, which I disagreed with. I told seth I never saw any paperwork and that I never agreed to reoccurring services. The technician never said anything to me about signing up for future services. I asked to be credited for this pest control service as I did not authorize it and I was told no. I feel the fair thing to do is to credit this service. I am more than happy to pay for the lawn service that was competed as that is what I signed up for. However, I never authorized the pest service and feel my account should be credited.

  Customer response

  05/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Good afternoon

  The company reached out and we came

  To an agreement to split the difference. While I am not totally happy about this, I did agree to do this with their word they will not do this in the future without my consent.  For now, I am okay with the resolution. Thank you. 

  ******* ***** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩