ComplaintsforTake 5 Oil Change
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Took my 2011 chevy Cruze in to get a oil change when it was done and we went to leave the car started to make a weird bogging noise. When we got home we look to see that all the transmission fluid was gone so my husband went and got two bottles of transmission fluid. When we went to drive the car again the transmission started to overheat and the same noise was still there. When we pulled into ********* and looked under the car we seen how all the transmission fluid leaked out so we went and got two more bottle then went on back home when we got home we seen that all the fluid had leaked all out yet again. So I called the take 5 in Kernersville where we had the oil done and the manager (Kayla) had told me and my husband both that a few of her employees was talking about how they drained the transmission fluid in this car and topped it off. Well they didn’t wanna say they did it after coming out and looking at my car and sent me a free oil change coupon so the manager can do a proper oil change and do more research!?! Yesterday when I went to take the car to get fixed we put transmission fluid my car started and when driving again it startedsmoking and would go into 3rd gear We got the car off the road we seen how all the fluid yet came out but when looking the transmission fluid was mixed in with oil. I had a professional mechanic look at it and he seen how oil was put into my transmission instead of oil. Which cause the noise and then the other to happen. I’ve called and called sent text messages and no one will answer meCustomer response
11/01/2022
I have not heard from the business in response to my complaint.
they haven’t called me or anything and I’ve tried to call them but they hung up on me
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.