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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 03/10/22 I hired Carolina Septic Inc. to clean out my septic tank. All plumbling system drains were backing up in the house. I noticed only one person came out to do the job. Joe was very nice as we chit chat for about one hour before he started the job, telling me he was being paid by the hour. During our conversattion he said he had been with the company for two weeks. When both lids were uncovered there was alot of wipes that my Autistic son had put in the tank. Joe only vacuumed the sludge water and refused to rake or break up the pieces of wipes, informing me that the last time he did that, it damaged the hose, that no company would remove the wipes. That I should hire a random person to do it, that it was about 4 feet deep. I even took my shovel and tried to remove it myself. Carolina Septic charged me $249.00 for the job plus $100.00 (Uncover x2) with a total of $349.00. Joe told me the job he did may last two years. I continued to have problem's with the Septic System. I did email my concerns to the company rep, Mark on 03/11/22. He called me back to explain why the cost was justified. I had to hire *** **** ** ******, another company to do the job correctly. I called *** **** ** ****** to ask questions about if what Joe told me was correct. They said they have the same size hose and with a rake they could break up and remove the wipes, no problem. On 03/31/2022. That's exactly what they did. It only took about 20 minutes. The charge was $275.00. I paid less for the correct job and more for the half job. They informed me that it was wrong for Carolina Septice to charge me for a half job. It is my hope that this matter can be resolved in a timely agreeable manner without possible litigation. Thanks for your time in this matter.Business response
04/01/2022
I am sorry we were not able to meet your expectations. I have issued a full refund. You should receive it in the mail within the next 10 business days.
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Contact Information
330 Pineview Dr
Kernersville, NC 27284-3659
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.