Business ProfileforC & B Carports

I ordered a building from ******** ********************** in April 2023 with ***************************. With it raining nearly every day from February 2023 through June 2023, the contractor I had lined up for excavation bailed on me. It was very difficult to find another contractor until I finally found one in July. Being booked do to all the rain and it being summer, I was on his waiting list until October 2023. All the while communicating with your company on installation timing. When my contractor finally started work, digging for the foundation, he found that a portion of the land the building was being built on, had a high water table. Too high to pour the foundation without winter freeze heeving the building and pad. The fix recommended to me was to go with a pole building and floating inner pad. I immediately tried contacting Carolina *********************** Anyone with this company, including my sales rep **************************** many times with absolutely no response. I wanted to see if we could change the building to a pole barn type. No response. I was in a hard place not only with the contractor but with winter coming. Finally I had to make the decision to hire another company to build a pole barn. After all this, I finally got a hold of *************************** and explained this all to her. She said she would have someone contact me regarding getting my deposit back. Never heard from anyone. Then I was finally contacted by the company who builds their buildings. I explained it all to her. She said she would cancel the order and inform Carolina ********************** to contact me. No response. I have filed with the BBB and the Ohio District Attorney. No response from Carolina *********************** I have written reviews, no response from Carolina *********************** This situation is totally out of my control. All I want is my deposit back. I will not go away until I get it back.Order #ODR-000210 Invoice #****** placed on 4/14/2023