ComplaintsforSeaside Vacations, Inc.
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I booked a reservation with the seaside vacations on 1/21/2024 for July 3-6 I paid half of the three night stay which was ******** and then canceled the reservations the next day 1/22/2024. on their website they stated that if canceled before may 4th of may I was suppose to receive back **% of every night I booked they gave me a refund of ***** . I called the seaside vacations on the 12 of Feb 2024 and complained about what had happen they referred me to their ****** which among other things took care of complaints .I called the number they gave me **** *** **** )and explain to a tech named ****** the situation he looked into it and determined that I was correct . He then said that he would have their refund dept. get back in touch with me(they of course never did) I informed him at that time that if I did not here anything about my refund by the end of the day from,t them that I would contract ****** ********. I would greatly Appreciate you help in getting my refund Thank You ***** * ******y The reservation code # at the time of booking was : ********** after booking #******Customer response
02/15/2024
Thank you for assisting me with this matter did receive a full refund . Thank you for you help in this matter ***** *******Initial Complaint
08/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We rented a home from this business for our vacation for a total of ********** this property was filthy, with black mold in the air units, mold in both grills, nails and boards coming up on the decks, bugs/ants all over the house, that had not been cleaned, the microwave handle was completely off/broken when we arrived, etc. etc. etc.Business response
09/16/2022
Consumer Response /* (3000, 9, 2022/09/07) */ I did hear from the company and they said the owners were unwilling to give me a refund. The company did submit the cleaning fee of **** and **** but I feel for a ***** home charge for 1 week that is insufficient. Given the black mold, health and safety hazards and filth in the home.
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Customer Complaints Summary
12 total complaints in the last 3 years.
7 complaints closed in the last 12 months.