Business ProfileforCarolina Air Conditioning Co, Inc.

I telephoned this company because they installed my Trane System 6 years ago. The problem still exists. I was informed that my system overheats and shuts off. I have two floors in my home. The technician initially reported to my home on 12/16/2022 informing me that he could not locate the problem but repaired a piece of ductwork in my crawlspace. I paid him $191.08 that evening. The problem persisted. I telephoned the agency for the next 3 days informing them that the issue was unresolved. Another technician reported to my home and telephoned the initial tech about the issue. They determined the issue was a faulty control board and a high limit switch. The tech returned to my home on 12/20/22 to install a control board and high limit switch. Fifteen minutes after he arrived to my home, he was finished. I paid him $626.84. I questioned the cost of the parts and labor. He informed me to telephone the office regarding questions. I telephoned the office, and was told the person in billing was gone for the day, and would telephone me on the following day. She did not. I telephoned the office again on 12/21/22 informing them that the issue still persisted. I asked them not to cash the check because of this. On 1/4/23 I telephoned the company to terminate the monthly $20 maintenance plan, also due to no response from the agency other than cashing the $626.84 check on 1/3/2023. I received a return call that night from the original technician asking to report to my home to rectify the issue. I also received a voice message from *** on 1/5/23. I informed the tech on 1/4/23 that no one from CAC could return to my home again. I requested a refund due to the issues being unresolved. Check #'s **** and ****. I never received a copy of the invoice for the $626.84 check. I would also request that the draft of the monthly maintenance plan fees are refunded and terminated.