Complaints

This profile includes complaints for Marty Wright Home Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marty Wright Home Sales

  937 Cottingham Blvd N Bennettsville, SC 29512-2862

• 

  Marty Wright Home Sales

  115 Ashland Chemical Anderson, SC 29625-6459

• 

  Marty Wright Home Sales

  370 Joe Brown Hwy N Chadbourn, NC 28431-7240

• 

  Marty Wright Home Sales

  10201 Andrew Jackson Hwy Laurel Hill, NC 28351-9580

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  Marty Wright Home Sales

  720 E McGregor St Pageland, SC 29728-2351

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a single wide in April 2024. The home was delivered to the sales lot around July 2024. I was not allowed to go into the home prior to it being brought out to my land in August 2024. The warranty on the home started when the home was delivered in August. I did not get to move into home until October 2024. The home at this time had floor damage, cracks in ceiling and the workmanship in home was not up to what it should be for a $100,000 home. In November 2024 I submitted my list of repairs. Nothing was done. I had a contractor come in December 2024 and make another list of damage to home. At this time there are more weak areas in floor. The cabinets are separating from walls and ceiling in the kitchen, there is roof damage, and i was informed there is most likely foundation issues. I resubmitted a list of repairs a couple of weeks ago. I still have not heard anything about repairs being made, foundation being fixed and even possibly a replacement home.

  Business Response

  Date: 01/30/2025

  Good Morning - 

  We apologize for your frustration about your home. It is not uncommon to have issues like you have stated when homes go down to the road. BUT, in saying this, this is all factory warranty related. 

  We turned your final punchlist in to the factory on 11/26/24. 
  
  **** is only the retailer of the home. We do not build these homes, but we work for our customers to make sure that the service will be taken care of. 
  
  We have spoken with Fleetwood personally and have asked them to put a rush on your service. 

  We will follow up with you again when they have come out to check it out. 

  Thank you. 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had numerous problems with our new mobile home that's have not been addressed. Leaking roof ac unit not working properly issues with our roof and vents electrical issues. Have contacted Marty wrights by text phone call and in person with no resolution.

  Business Response

  Date: 01/13/2025

  We certainly apologize for your frustration. Hopefully you have already heard from the manufacturer already and most issues have been resolved. If not, please let your sales person, or the manager of the lot you purchased from know what all is left on your punch list. We will go directly to the manufacturer for you and try to help get this resolved quicker. OR you can email ********************************************************** with your information and he will reach out to you for more clarification. 

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I reached out to Marty last year about my bricks split down the middle the house is only a year old at the time . He sent the company back out and they split down the middle ago . I called him a month ago and he said this is normal . He could not repair them . My foundation is 2 years old there no way I should have spit in my brick work all ready

  Business Response

  Date: 01/13/2025

  We certainly apologize for your frustration. Please keep in mind that brickwork has no load bearing weight on it. It sits on a footer and is strictly cosmetic. We cannot control any settling cracks or things of this nature. That's all part of the land, soil type, and conditions. We apologize, but this isn't something we can warranty. 

  
  

  Customer Answer

  Date: 01/13/2025

   
  I am rejecting this response because:
  
  

  Business Response

  Date: 01/13/2025

  Looking at the photos provided, those are small hairline cracks below vents, which definitely bare no weight. This is definitely an act of settling by nature. 

  Customer Answer

  Date: 01/13/2025

   
  I am rejecting this response because
  

  I am rejecting this response because 
  the quality of the job is very sloppy and when I made the issues known the owner laughed and stated this company had did million dollar homes before, basically downgrading mine. I have put too much money in this house, I have had nothing but problems since I have purchased this home , and this is only one of many issues I am currently having. On top of that, I have mildew all in my bathroom, I could continue on with my issues.
  

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home on 10/25/23 paid in full moved in around 7/12/23 i wanted the color of the siding changed witch coasted $7,000 i agreed.But damaged occurred on the backside of the home.my contact is **************************************** cell ************ he's the one they said to contact if any problems with the home. My cosmetic list includes missing & loose siding its beginning to bulge in a certain area,missing out side light fixture,air ducts not blowing through vents property,lost keys to front door need new locks,outlets in the kitchen & both bathrooms not working properly ,fuses in ****** box shut off & ect.***** has a list of this also but i don't trust that he turned it in to Sunshine manufacture so i believe they are going back & forth blaming each other on who's going to do the repairs.Sunshine manufacture email address won't except my repairs list.landscapeing was poorly done with the contractor they hired charged over $5, ****** for only removing a tree some logs & scraping the top service( i have photos).I also paid ********************* there contact they hired $7,****** in cash for the septic system (i have the receipt) but when i ask them to mark the septic tank's location they didn't, none of them will answer calls text or email the weirdest thing is that i called *********** said their was no records on file of the inspection so the don't have digrams of the location either.I believe they're trying to wait out those 30 day's so they can say i never contacted them.ill take all the help i can get in revolving this matter, they gave me a invoice of $7,****** & said it's to be paid in full in 30days or i won't get the keys to the house ( i have the keys)& they won't give any info on when ill get my title to the house yet,this is just a summary of what i have,i all so have ****************** if needed,thank you.

  Business Response

  Date: 01/13/2025

  We certainly apologize for your frustration. Hopefully you have already heard from the manufacturer already and most issues have been resolved. If not, please let your sales person, or the manager of the lot you purchased from know what all is left on your punch list. We will go directly to the manufacturer for you and try to help get this resolved quicker. OR you can email ********************************************************** with your information and he will reach out to you for more clarification. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I gave the deposit check everything went down hill! I closed on the home in May 2022. The home wasn't delivered until Aug 2022 and I wasn't moved in until Dec 2022. My sales person quit in July and the whole experience was a NIGHTMARE! Terrible communication! Worst decision of my life. I ended up working with the manufacturer bc the dealership never responded. I had a leak which created mold in my master bathroom. That took from March to Oct to get fixed. And haven't heard from the manufacturer since. I now have a leak in my year and half old roof!!! That I am being advised should be replaced because of bad installation!!! This company is a rip off. Avoid at all cost!!!!!

  Business Response

  Date: 06/21/2024

  Hello - we apologize for your frustration with your home buying process. By no means do we anticipate anyone being frustrated about one of their biggest purchases. We take pride in our company and we want to help everyone with the purchase of their dream home. 
  
  It looks like your deal was a land/home deal with Triad. Unfortunately, when any deal includes land, it will definitely slow down the process. It does look like we paid for an expedited appraisal to get the process moving a little quicker. It also looks like you may have delayed closing because of some concerns over the bank fees and closing costs. 
  
  Because of this being a construction loan, each time we did work, we would have to submit draw requests to move on to the next step, of course, waiting on the bank once again. We did end up finishing in December. 
  
  I am sorry that you have not heard back from Scotbilt. They were bought out by Champion Homes, and they have had quite the transition. I will touch base with the manufacturer and ask them to reach out to you. While we do act as a middle man, the warranty process is between the buyer and the manufacturer of the home. They will address any issues you may have. MWHS is only the retailer, we did not build the home. 
  

  I will reach out to Scotbilt on your behalf today. 

  
  

  Customer Answer

  Date: 06/21/2024

   
  I am rejecting this response because my loan was closed on in May. Closing costs and fees had no determining facts on when we moved in. I put the deposit down and I'm not sure who was pushing so hard to close so soon but it wasn't me. So I'm not sure why we needed to do the expedited appraisal. The house sat on my lot for 3-4 weeks after delivery bc my then sales person forgot to schedule the septic installation. The issue was in July my sales person quit and no one notified me. Then I was told I was to work with ****, the ** that apparently handled modulars, who NEVER returned my calls and asked me the same questions each time I talked to him. There were several times the house was just sitting for weeks at a time

   At one point Marty Wright himself called me, said we would do the walk through and we weren't even ready to do that. The only reason I was able to move in when I did was bc I ended up calling the trim out guy and the cleaning lady. If that's included in the setup/turn key fee should be refunded! None of my crown molding was caulked. And they tore the plastic off my appliances that I still cant pull all of it off so it just hangs there. My toilets have been running since move in. My flooring has a triangle that looks like it was cut out and glued back in. My meter box is attached by my siding! Not even attached to a stud on the wall. How that even passed inspection is beyond me! Now my roof is leaking, a year and a half! 

  I have called TWICE now since 2024 and have gotten no return call. The last I heard from the manufacturer was Oct 2023 to finish the master vanity leak (7month job)and there are still things left undone. Or should be refunded!

  Business Response

  Date: 06/24/2024

  We will forward this to Scotbilt and have them contact you. 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heatpump we recieved with home is not what we purchased. We stated in the very beginning we wanted a bigger heatpump than what they said came with the home wich and they said no problem we will make that happen. we did not receive and on top of that the one we got doesn't work properly, they sent the contractors out a couple times and they try to say its fine wich is untrue.it runs 24/7 only part of the evaporator coil gets cold. On an 80 degree day outside its 77 inside. My kids rooms is absolutely miserable to the point they can't sleep. We just want a legit heatpump that works properly.

  Business Response

  Date: 06/21/2024

  Hello - We are sorry for your frustration. Per our manufacturer, they supply us with the exact size of unit that is required for the home. If we put a larger unit on it, it could have voided your warranty. Manufacturers have found that dealers were oversizing units and it was causing the internal ducts to sweat and condensate causing the floors to buckle. We are regulated to the size that they require. We apologize, but this is what we have to do to keep our license in good standing. 

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2023, I gave ******, the salesperson for Marty Wright Homes, a check for the home I wanted. The home sat on my property for five months. I was told that I could not get the key until I did the walk-through. I asked why not, as the home is paid for and I should be able to see the work that is being done. On August 21st, 2023, I showed *********************, the property manager at another site ************************ everything I had shown ******. This included the cracks in the walls, front door, sliding door, ceiling, bedroom door knobs, molding, areas that needed to be painted, kitchen cabinets, pantry, floor, stove, dishwasher, and furnace. They always left behind a lot of stuff I want out of my yard.In January 2024, a man named ***** came out to see what needed to be done and I showed him the same issues. He asked if this was something new, and I replied that I had picked this home off the lot as new in 2023. He inspected it and said that the work was subpar, as if Marty Wright had picked people off the street to do the work.Finally, on January 15th, 2024, two men from ******* **************** were sent out. They replaced the kitchen cabinets but created more damage. On January 18th, a father and son from B&M were sent out to hang the front door and put the doorknobs on. The other things that need to be fixed are being blamed on the manufacturer, with Marty Wright and the manufacturer pointing fingers at each other. All I know is that the check he cashed said *****************************, and my husband had to die for me to buy a home. How can Marty Wright treat people like this? I am not the only one experiencing these issues, but I am the only one not giving up. His reviews tell the truth about his company.Thank you.

  Business Response

  Date: 03/22/2024

  Attached is a report from ******* on all of the repairs that have been made to this home. MWHS & the Manufacturer have both been out to this home to complete work. 

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started my journey with Marty wright home sales ********, ** in May 2022. I picked out a home to purchase in June 2022 and wasn't able to sign on it until November 2022 due to lack of communication with this group and being told multiple times that the home I originally walked through that was on the lot ready for sale was not available anymore, to being told there was another model on a sister lot that was identical I would be able to purchase, then back to the one on the ******** lot. I decided to purchase a home on the lot in the hopes it would be a faster process compared to customizing one. I was sadly mistaken. After closing in November my home was not moved until May 2023, not even to my lot but to a family member's that agreed they could park it there for 2-3 days. Despite calling the whole time while I was waiting for it to be moved I was given nothing but excuses and lies. Marty wright would give days on when moving/set up would be done without even contacting their subs. My home ended up setting on someone else's land for 3 weeks in separate pieces to the point of that person calling the police. Once they started moving the home, they ended up getting in stuck in my driveway in a bind for 3 days before coming back. It then took 3 weeks for the two pieces to be put together. All during this time there was water leaking into the home. Marty wright would never reach out to me for updates, I would have to call them to see why I hadn't heard anything or why there was No one working on my home. Other than the water damage the home needed alot of repairs, to cracked ceiling, holes in the sheet rock, windows and doors not opening or closing, sidding broke/bent, holes in the insulation underneath the house, tile work throughout the house broken, and many more. I now have been paying my morage, rent, and a storage building fee for 8months and still not able to move into my home. I have been told multiple times they "would be finished this week."

  Business Response

  Date: 12/20/2023

  Hello - We are sorry that you are frustrated with your home purchase. I think we can both agree that your property has created a lot of these issues. Being literally on top of a mountain, the access has been terrible. We were told that gravel would be put in the driveway and that has not happened. Anytime it rains, it's days before anyone else can climb the trek to get back to it without getting stuck. The county inspectors quit when the home was delivered. We could not get a marriage line inspection until the county had someone available to inspect the house. We did not do a turn key job on this one. Some of the items, we were waiting on your contractors, or yourself to do. For instance, we are still waiting on your well guy to complete the well, and was told it could be another 6 months. We have had service contracts there on property this week with an end goal of having it finished by December 22. We will report back as soon as this work is completed. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After purchasing the home, the salesman walked it twice himself writing down too many repairs to count before there was even power to the home. Some of these repairs included a large hole in the bathroom floor, the flooring cut 6-8ft across in every room but one (appeared to be cut with a box cutter to open boxes of molding, so it was done by the set up crew), flooring put over a hole that had been cut for a floor vent (you can see the perfect outline under the the tile and cannot walk over it and it it in front of the sink), none of the molding/trim was flush to include both factory installed and set up crew installed, broken **** blinds, and the **** goes on. Again, all written down by the salesman. The day after the power was turned on, we sent in a few additional problems including the outlets in the kitchen not working, issues with the ductwork, straps on the roof, no hot water in the tubs. We received no response from dealer or ********. Several months later we received a lengthy written message from ***** Wright that appeared to be directed to all recent home buyers apologizing for poor set-**** taking too long too deliver or set up, bad work done by repairman, manufactures not making repairs, etc. He stated that they were going to pay more money to *********** people and get in top of these manufacturers in order to get customers serviced. We were grateful to see that they were acknowledging the problem and intended to get it handled. Nearing the warranty period and still not having ever had a single repair done, we reached out three more times, in writing (to have proof that we had again requested repairs before the end of the warranty), via email to MWH. In the email we were willing to just deal with the enormous amount of shotty work by both the manufacturer and MWH if they would just fix a few major issues which were the outlets in the kitchen not working, the ductwork, no hot water in the bathrooms and getting the straps off the roof. STILL NOTHING.

  Business Response

  Date: 11/28/2023

  We are aware of these issues and are working with the manufacturer, **************, to figure out where they dropped the ball on the service of this home. There was a customer service rep that is no longer with the company that was working on this specific home. We will update this when we know more information. Please look for a call from them.

  Customer Answer

  Date: 11/29/2023

   
  I am rejecting this response because:
  I will accept this response when I am contacted and an estimated repair date has been given. ************ call or text. Email: ********************* At this point we are not even asking that everything turned in when we moved in be repaired but we certainly need electricity in the kitchen, hot water in the bathrooms, and essential things like that. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December of 2022 we closed on our home at Marty wright paid $18k down and $1100 up front for homeowners insurancegot a loan in total for $180kthey promised to provide a turnkey transactionevery service they provided was far less than satisfactory to the point its literally depressing to live in the home..not a single piece of trim in the home is square or flush with anything it sits on or borderssome trim doesnt even touch another just wasnt cut long enoughnot a single single is squared upthe floor where the home is joined is not levelsome door casings are coming apartsinks are not properly sealed theres a mess of concrete on the floor from the faux brick work u can see every staple and s**** that was put in no caulk or silicone was properly cleaned or installed theres cracks between most of the trim and Marty wright will not respond to me dealing with any of thistheres cracks in the wall where the home is settling they promised when we moved in that it would be taken care of if the problem ever occurred and they will not respond d

  Business Response

  Date: 10/16/2023

  Hello - we are sorry that you are frustrated. We will be contacting ****************************** to see where you are on their list for Service. ***************** are items that will be covered and fixed under your warranty. We will update you as we know more. 

  Customer Answer

  Date: 01/05/2024

   
  I am rejecting this response because:

  I filed a complaint against Marty wright home sales and received this letter after the 1st of the year and Im not sure how to respondI would like to respond by saying the contractors they are sending arent making proper repairsinstead of taking the trim around mirrors and winds apart and actually squaring them up they are just filling cracks with cheap caulk

  *****************************