ComplaintsforScotland Health Care System
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Complaint Details
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Initial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
event date: December 2022 We took my husband to Scotland Health Care System last year in December for major dehydration and to get a diagnosis of what was going on with him. The Doctor at Scotland Health Care System diagnosed him with Tonsilitis. Two days later we had to take him to an urgent care and the doctor at the urgent care diagnosed him with hand foot and mouth. Now I get that symptoms can occur to look the same and have different diagnoses, but we were billed $5,000 for a diagnosis that was wrong... I contacted Scotland Health Care System multiple times throughout the year to try and get the bill reduced or deducted all together because of wrong diagnosis, and the employees that work the billing department kept telling us they would get back in touch with the forms that we can fill out for misdiagnosis to reduce or get rid of the bill, no one has contacted us about any forms that can help fix this problem.Business response
01/24/2024
Please see attached the response from the Director of ***************** Services.
Thanks,
LaCourtne *******
Patient Experience Coordinator
Initial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had three physical therapy treatments for a broken left wrist in March, 2023, and five in April,2023, at Scotland ****************** I paid $20.00 in-network copay as quoted by SMH or each of these treatments. In May SMH sent me a bill for $130.00 ($135.00 less $5.00 credit for my previous overpayment) for March. I asked several times for an explanation for this charge. I got either no response, or that I owe any part of SMH bill that United Health Care did not pay. or several pages of totally beyond understandable numbers. In June SMH sent me a bill for $225.00 for ****** Again I could not get a valid explanation. Both SMH and UHC assured me that I owed these unexplainable charges and I paid them. Then I learned that SMH had wrongly changed my status to out-of-network and was billing me for the difference, Out-of -network copay is $65.00 per session. I had previously paid $20.00. SMH is in-network with UHC. I have asked several times that SMH refund this $360.00 overcharge to me. After several unanswered requests, I asked SMH to apply the $360.00 to a much later $395.00 surgery prepay. *** refused and apparently has no intention of refunding my money.Business response
12/06/2023
I have attached the response above. Please let me now if you need anything else. *************************** ************ ****************************************************************************.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.