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ComplaintsforScotland Motors, Inc.
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Complaint Details
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Initial Complaint
07/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a used 2014 ****** Tundra with just over ****** miles on it on 2/9/2021. Just shy of 9 months later, on 11/4/2021 the engine spun a bearing after diving just about **** miles since purchase. Loan was for $21108.09 and have continued paying even though vehicle can not be driven and owe $15615. I called and spoke to dealer and was told nothing they could do and to buy a used engine for $1200 like they do. That engine is between $4500 - $9500 used and $11000 new. They didnt even seem to want to help. I have since become unable to work do to disabilities and have a fixed income of $673 a month from VA. I would have thought they would have tried to work with me someway or another.Business response
08/01/2022
To Whom It May *************************** accept our apologies for the delay in responding; the 7/30/2022 BBB email was forwarded from an employee in the hospital with a heart condition.
Scotland Motors reviewed complaint #******** in reference to a 2/09/2021 purchase of a 2014 ****** Tundra. As acknowledged, the customer purchased a used, AS IS vehicle with over ******* miles. We know this is a frustrating experience to have a mechanical issue with a vehicle and we hate that our customer is having a problem. We apologize for the inconveniences and even though we know that it happened nine months after the purchase date and it did not have a warranty, Scotland Motors is still willing to help with the repair in our shop and offer to do the labor at no charge if the customer is willing to pay for the motor. Please reach out to us at ************ and ask for the owner or the operations manager to further resolve your concerns. We look forward to hearing from you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.