ComplaintsforRobert G. Merz, CPA, P.C.
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On **** *** ***** I mailed my tax information to Robert Merz, CPA. I have the shipping receipt. I've called 2 or 3 times regarding the status of my financial information. No one is answering the phones any more, at least that is my experience. All I want is my file returned. I don't expect any services. I have stated this in my phone messages. I simply want my personal financial information returned.Business response
01/09/2023
Business Response /* (1000, 16, 2022/11/30) */ I understand Ms. *****'s frustration not being able to get in touch with me but, for much of the last six months I was out of the country in Nigeria tending to my wife and son both of which were inflicted with Malaria. I felt my family obligation far outweighed my profession one. Family first. I recently spoke with Ms. ****, apologized for my absence and learned that she had found someone else to satisfy her needs. Thank you! ****** ** ****, *** Consumer Response /* (3000, 18, 2022/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have my files to date. Emergencies happen all the time, it's as easy as leaving a recording on the answering machine. These are vital financial, confidential and sensitive records. It's not like closing the local car wash. These records are my financial life.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.