Business ProfileforHorny Stoner
At-a-glance
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Business Details
- Location of This Business
- 2339 Mercantile Dr NE, Leland, NC 28451-4065
- BBB File Opened:
- 2/3/2021
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Megan
01/07/2022
Horny Stoner Response
01/07/2022
Thank you for providing feedback regarding your interaction with our customer service team. We apologize that your purchase with us was unsatisfactory and for the inconvenience of receiving a defective item.
We have found that the product purchased (as with most of our adult toys) is covered by a 90-day manufacturer warranty. In order to receive a replacement for this defective item, a claim must be submitted to the manufacturer via the website link below and the replacement will be fulfilled by the manufacturer.
https://blushlove.com/warranty/
Per our policy, listed in our FAQs, we do not honor refunds at this time. Damaged items will receive a replacement (via us or the manufacturer - warranty permitted) or store credit if the item is no longer in stock.
Regarding the decision to file a chargeback with your bank, we take all chargeback inquiries very seriously and, when asked, will provide your bank with extensive information regarding this matter. If you need any information regarding your order so that you may file a dispute with your bank, please inform us and we will do our best to provide you with that material. Any disputes received are subject to account deactivation following the resolution of the dispute. To confirm, this pertains to your customer account on our website. We do not have the access or clearance to deactivate a customer's bank account.
Again, we thank you for providing feedback regarding your experience. All feedback given is an opportunity for us to improve. Please feel free to reach out to our customer service team if you have any further concerns via the "Contact Us" page on our website.
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