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Business ProfileforMiller & Associates Family Dentistry
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Business Details
- Location of This Business
- 1107 New Pointe Blvd STE 13, Leland, NC 28451
- BBB File Opened:
- 7/28/2022
Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Annette H.
07/21/2022
Miller & Associates Family Dentistry Response
08/09/2022
******* ******* was seen in our office on July 20, 2022.
As is the case with most medical offices, we kindly request that all of our new patients please arrive at our office fifteen minutes prior to their appointment time to complete the new patient paperwork. Mrs. ******* arrived fifteen minutes after her scheduled appointment time. She stated that her driver had trouble locating the office. After she completed her new patient paperwork, she was more than half an hour into her one hour allocated appointment time. We understand that these things happen, so we do our best to accommodate late patients.
When our hygienist politely told her that we could still see her although we would not be able to complete all treatment originally scheduled - Mrs. ******* became verbally abusive. The verbal abuse towards our hygienist continued for fifteen minutes. At one point, Mrs. ******* was so loud and belligerent that we had to apologize to other patients in the building for her behavior.
Strangely, after fifteen minutes, her behavior suddenly shifted. She started laughing and told the hygienist that she was "just testing" her since they have never met before, and that "she passed *** test". She stated that she had a lot going on in her personal life that was upsetting her.
At no time did the patient mention to anyone in the office that she was touched without consent. As part of our training, we ALWAYS ask for a patient's consent prior to starting an exam.
In her brief time at our office, Mrs. ******* was verbally abusive and threatening to at least two of our staff members. There are several witnesses - including patients and other staff members - that heard this abuse firsthand.
We pride ourselves on being a family friendly, inclusive medical practice. We have gained a reputation in the community for our honesty, and gentle care for our patients. We categorically deny the accusations leveled at us by Mrs. *******, and we find her treatment of our valued staff members to be completely unacceptable.
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