Business Profile

Ambulance Services

EMS Management & Consultants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for EMS Management & Consultants's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

20 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My insurance company, *****, has agreed with the ***************** on an accepted amount. Cigna, as can be seen from the documentation, has paid the ****** that was agreed upon. However, this company is balance billing me. They are trying to get me to pay what Cigna didn't cover. I owe nothing, but am being threatened now with this being sent to a collection agency. I've been given two days to respond. Cigna has a record of this and they say that I owe nothing. They also say that this company cashed their check! I don't want my credit damaged because of this company's inaccurate record keeping. I want the bills to stop. Thank you!
Customer Answer
Date: 04/07/2025
I have not heard from the business in response to my complaint. I paid the amount due only because they threatened to send this to a collection agency and I did not want my credit damaged. The bottom line is that they agreed to accept an amount from Cigna and once they got their money from Cigna, they balance billed me. It makes me not want to call 911 if Ill be billed for it. Next time, Ill drive myself.

Business Response
Date: 04/11/2025
Response attached
Initial Complaint
Date:03/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used an ambulance 8/1/2024. The bill came in for over a thousand dollars. My insurance company handled everything and I was left with zero liability.I received a bill from this company so I checked in with my insurance company who assured me this was handled and I owed no bill. Yet I just got a 30 days past due notice from this company.I have tried calling multiple times and after sitting on hold, sometimes as long as an hour, I simply left a voicemail. I was very specific in my request to provide information on voicemail when they called me, but instead I get a generic "call us back" message.This company is absolutely impossible to work with and is clearly nothing but a fraudulent attempt to collect funds which they are NOT owed.
Business Response
Date: 03/25/2025
Response attached. Thank you.
Customer Answer
Date: 03/25/2025
I am rejecting this response because:

The company has not contacted me in any way to make this right.
Initial Complaint
Date:03/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am writing to formally request that EMSMC cease its repeated attempts to collect a payment that has already been covered by my insurance in full. On 11/04/2024 I used ambulances services and this bill is and was completely covered by insurance company. As I have confirmed multiple times with my insurance provider, all billing related to this matter is to be handled directly through them, and I should not be contacted for any payment. Most recently, on March 3, 2025, my insurance provider confirmed again that EMSMC must communicate with them directly regarding this billing issue. It appears that EMSMC has been paid in full by my insurance and seeking additional payment from me directly which is a violation. Since January 2025, I have made multiple good-faith efforts to resolve this matter, including:Leaving multiple voicemail messages to EMSMC ************* Sending written messages through EMSMC website.Attempting to speak with a customer service representative, only to be ignored.Despite my repeated outreach and the clear confirmation from my insurance provider, I continue to receive letters demanding payment. This ongoing harassment is unacceptable and may constitute fraudulent billing practices.I am formally requesting that EMSMC cease fraudulent demands to me.
Business Response
Date: 03/05/2025
Response attached
Customer Answer
Date: 03/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:03/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aug 19, 2024. Trip # **-195514. Patient name is ******* Preston ******* My dad passed away 5/28/**. I over payed EMS ******* They sent me a check in my dads name that I couldnt do anything with since the estate was closed. I have been calling and trying to resolve this since Aug 2024. They continue to give me excuses and tell me to wait a litttle longer for refund check. They refuse to let me speak to supervisors on duty. I need help getting this refund back to me so I can finally be done with my deceased fathers things. I just the name changed on the check to mine which is ******* ******* I have sent them all the court papers showing Im over his things.
Business Response
Date: 03/25/2025
Thank you for the opportunity to answer this complaint. A new refund check was issued on 3/23/25 and the Pay To name has been updated per the request in the complaint. Thank you
Customer Answer
Date: 03/27/2025
I am rejecting this response because: I have not received anyting. I have been told this several times that they have fixed but I never receive anything. Until I receive the actual check I wont be satisfied

Customer Answer
Date: 03/31/2025
I received message stating that I should wait 6 business days to receive the check. Today is the 31st and I still have not received anything from the company.
Business Response
Date: 04/09/2025
Good morning. Surry County *** has advised that the refund check was mailed yesterday April 8, 2025. Per Surry County ********************* the check was initially sent to the Estate of ******* ****** back in March. A stop payment was issued because the check did not clear the bank so a new check was issued. We apologize for the delay in refund. The new refund check has been issued and will be delivered by ****.
Customer Answer
Date: 04/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:02/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A run in ********* 9/14/24 with no transport. (Run #**********) I received a bill for services in the amount of $100, which I paid in a timely manner. Shortly after, I received a Past Due notice for $70. Apparently I was billed before my insurance paid their share. Several phone calls were made regarding this error starting on 11/26/24, On 12/4/24 I received a return phone call, and was advised the paid amount was posted to a different run number, and the $30 would be refunded to me.On 1/2/25 I called and left another message. Some time around that same date, I sent a message through their customer service. On 1/20/25 a female named "******" called and said the processing for the refund was started on 12/6/******* week will it will be 2 months since this debacle began.
Business Response
Date: 03/05/2025
Please see attached response
Initial Complaint
Date:12/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I have trying to resolve a refund issue with E** ** since October 2023. I believe you helped me previously. It was thought to be resolved to the point of having the 2 checks issued October 2024. Well, the checks were issued with two last names (******-*****). ****** is my maiden name and should never have been in their file to be used. After being unable to cash, I made contact with *** for a re-issue. Since October 2024 up to today, I have made five contact with *** and each time the matter was being sent for reissue. Twice being escalated to a supervisor. No response, follow-up or resolution. All I need is for the checks to be reissued (****** and ****** amount). Whatever you can do would be appreciated. Now before the holidays kick in is what i want to avoid. Thank you for any help
Customer Answer
Date: 12/30/2024
I have not heard from the business in response to my complaint.
The company has mad contact but has not been resolved

Business Response
Date: 01/02/2025
Good afternoon,
Thank you for the opportunity to respond to this complaint. We have confirmed with our finance department that stop payments have been issued on the errored checks. Additionally, new checks have been issued to **** *****. (Check Numbers ***** and *****). These checks will be sent out tomorrow 1/3/25, per our ******************* We apologize for any inconvenience. Please feel free to contact our **************** Team if you have any additional questions. **************. Thank you.
Customer Answer
Date: 01/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.
Initial Complaint
Date:10/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received 3 notices to sign and mail back which I have done. Received another letter today 10/17/24, which I will sign and send back on 10/18/24. If I don't get this settled I will have to pay bill
Business Response
Date: 10/18/2024
We have received the signature form provided by Ms. Eva Short. This will be added to her account so that claims for ambulance transport can be submitted for payment. We apologize for the multiple mailings of letters.
Customer Answer
Date: 10/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22431397, and I accept it.
Initial Complaint
Date:09/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company participates in fraudulent insurance billing. I was transported on 5/22 and was billed for an emergency transport (I was not transported emergency traffic). I had to call to file and appeal and send in a letter, that appeal went through and my bill was lowered. I was transported again on 8/16 and was billed emergency AGAIN! This was not an emergency transport!
Business Response
Date: 10/21/2024
Please see our attached response to the complaint. Thank you.
Customer Answer
Date: 10/21/2024
I am rejecting this response because:
The bill states ALS Emergency Transport which would reflect how the patient was transported not how the ambulance responded to the call. The patient was not transported emergency.
Initial Complaint
Date:09/20/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/31/2023, I was transported by ambulance to the Emergency Room at ************ in ******* where I was there 9 days for Heart Failure, Afib, received a Pace Maker, Cardioversion, etc. I received a bill for $75.00 from Wake County EMS after insurance was filed and paid their portion. I promptly went online to my ***** ********** Act.#********** on 6/21/23 and paid the $75.00. I kept receiving monthly bills for $75.00, called numerous timeswork no help. On 4-12-24, I spoke with Frezia who took the time and said, "Yes, we have your letter with the bank statement copy payment of $75.00." I asked her to send me an email confirmation from Operations that it was paid. She agreed but it never came. I continued to receive monthly bills, was out of the country a bit, had another Heart Failure with hospitalization. On 6-3-24, after receiving another bill, I replied to the ********************* about my talk with Frezia and her confirming I had paid the $75.00.Then I received a letter dated June 28, 2024, from ************, a debt collector, that my case had been turned over to them to collect $75.00 (which I had already paid 6/21/2023. I called and spoke with ****** 7-8-24. At her direction I completed their form, sent in copies of all documents via **** and I also emailed them to ************************** 8-13-24, ***** *** with Revco called me and I told him the whole story and he said, "well they need to figure out what they did with your money paid".Then I received a letter dated 8-15-24, saying thankyou for my documents but they confirmed my balance remains the same and I still owe $75.00.I need your help getting this resolved. I am almost 79, have Heart issues, pay my bills and this is very stressful. I would greatly appreciate your help.Thankyou, in advance. ******** ******
Customer Answer
Date: 10/01/2024
I have not heard from the business in response to my complaint.

Business Response
Date: 10/08/2024
Attached is EMS|MC's response. Thank you
Customer Answer
Date: 10/08/2024
I am rejecting this response because: This is incomplete until negative reports to the ************* have been purged.
******** Walken
Initial Complaint
Date:07/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Run number ********** date of service 10/27/2023 ************ engages in fraudulent billing practices by billing for services and supplies that never was received. I had to call several times to dispute the charges and the company **** made up things to drag out the process to have the bill corrected when a simple look at the medical record could have cleared up everything. I have also called them several times to request a itemized statement and as of today I still have not received it.
Customer Answer
Date: 07/27/2024
I have not heard from the business in response to my complaint.

Business Response
Date: 08/16/2024
Good afternoon
I have reviewed this account and it appears to have been resolved outside of this complaint between **************** and our **************************** However, I am attaching a copy of the invoice as requested to this response.
Customer Answer
Date: 08/16/2024
I am rejecting this response because:

The company never explained why charges was added to the bill for services and supplies was the never ordered or used in the first place and why they made it very difficult to get them removed and corrected.
Business Response
Date: 08/26/2024
See attached response.
Customer Answer
Date: 08/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

EMS Management & Consultants is NOT a BBB Accredited Business.