ComplaintsforTriad Carports, Inc.
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am writing to express the extreme dissatisfaction I have experienced while working with Triad Carports and Metal *************** I purchased a building through their company and it has been nothing short of a disaster. Their contractors of choice could not pass an inspection and does not seem to have any interest in doing so. Despite repeated attempts to patiently rectify the situation, they in turn hired an engineer to pass them. Now I find myself in a position where the work is subpar with cracks on the slab and a damaged fence that remains insufficiently repaired, and I have suffered significant financial losses as a result.The repeated failures and delays in completing the project have had a huge impact on my ability to run my business. As a result of the ongoing construction delays, and never answering my calls or returning my calls. I have been unable to fulfill my usual workload, Furthermore, the damage caused to my property, including the driveway, during the course of the construction adds to my frustration and dissatisfaction with the services provided by this company.Customer response
07/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Initial Complaint
05/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order a metal building from Triad Carports and Metal Structures and was told 4-6 weeks. No communication at all about when the building was to be delivered. ***** did respond to questions once I started asking but my payment was cashed on March 7th and the building was not delivered until May 10. There was a phone call made to me only when they were in my driveway asking me where I was. I had no idea they were coming. ********* and his crew were terrible. They drank ******** Ice and threw it into the ***** and left a huge mess of nails which we asked them multiple times to please clean up. The building was not built as instructed and there was constant issues the day of installation. The metal was not placed correctly and the building was not completed. The building itself ended up looking completely different than the rendering that was given to me---At the end of the day the installation crew demanded that we write the final check (half of what was left) before he left. He promised us that we would be back the following Tuesday to complete the front of the building and molding that was left not complete. When I contacted ***** once again she said she has no idea that he wasn't finished. This business is terrible. I would never recommend them to anyone. Our building is still not complete and we have been told we are on the list. Whatever that means.Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To repair leaking carport in 2020. Tried repair and did not fix problem. Call numerous times no response and still leaking. Just told put on a list. Tired of getting put off . Would not recommend or do business due to poor service and attitude for customers.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.