Business ProfileforAffordable Dentures & Implants-Lexington

4/3/2023 I went to the office to try in my new dentures. Insurance paid almost $2k to get the top of the line “ultimate fit” dentures. The dentures clearly did not fit. The dental techs would painfully put them in my mouth try to figure out what was off, take them in the back to work on (not sure if they were even qualified to do so), come back & try again. They did this over a dozen times unsuccessfully. She was clearly frustrated and told me to just wear them home to see how they felt. I was in pain and disappointed so I did. By the next morning I had to take them out and put my old ones back in due to bad sores and jaw pain, the bite was off. I called numerous times a week only to get the voicemail. I called my insurance, they called & were put on hold for 15 minutes then hung up on. I finally got a new appointment. 4/20/2023 I went back and showed the dentist that the front tooth was crooked causing the bite to be off. He was clearly frustrated and said he’d redo them but made me sign a paper saying I’d pay $125 if I didn’t like the “look” of the new ones. This was about the fit, not the look. I also noticed that they did not take patient confidentiality seriously because a man’s x-ray was on my screen with all of his info, I took a picture to prove it. I’m running out of space, so to make a long story short, I told him I’d rather go somewhere else, was crying, upset and he ignored me completely! 5/16/2023 I finally went back to try in my 2nd set. I already felt very unwelcome. They loaded them w/glue & put them in and I thought they fit. Once I got home they came out due to being too big on top & not fitting on bottom/pain. I couldn’t wear them more than an hour! I took them out and was shocked, they looked like they came from a bubblegum machine! Horrible craftsmanship! I had been humiliated enough and never wanted to step foot in there. I can’t find anyone to touch them and can’t wear them. The corp. office tried to get them to work with me but they refused.