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ComplaintsforDentalWorks
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Billing keep getting past due payment was paid on time went to billing office in Lexington presented cancelled check that was deposited still getting notices in mail for past due I’m very disgusted with this way of dental works doing business please put them in there place. I would very appreciate if had no luck talking to anyone involved with this issueBusiness response
01/17/2023
Hi ****. Mr. **** came in for treatment on 25 Aug 2022. We filed the claim to his insurance, and they said that the patient's responsibility was $25. The claim was filed on 25 Aug and his insurance paid on 6 Sep. He made a payment of $25 on 28 Nov 22. Mr. **** came into the office on 29 Nov, and said he was not coming back to Dentalworks because he received a bill for $25. He thought it was a cancellation/no-show fee however, when I looked into his account it was the $25 his insurance said he needed to pay for treatment. He should have received an Explanation of Benefits from his insurance. I tried to explain this to him however, he wouldn't reason with me and walked out.
Lee ** ******
Operations Leader
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.