Business ProfileforCapital Ford Of Lillington

On Friday May 31st, we took our 2023 **** explorer to the service department at capital ford of lillington to have a steering issue looked at. We had to have our vehilce back since this is the only vehicle for us and they didn't have a loner. When we came back to pick up the vehilce, I noitced there was a very large crack in the windshield and there was never a chip or crack in the windshield when we dropped it off. Most dealerships have a fail safe for damages by taking pictures before any work is done to cover themselves in an event like this. Words were exhange with the service advisor and then he got the service manager ***** to come out and explain that they are not responsbile for the windshield as they did not crack the windshield. Was told from two different employees that one camera was out but was told two different ones and that they might not be able to see what happened. I had asked if they test drove my car but they said that they never did but my mileage is different than what they are saying. When addressing ***** about the mileage question he said idling the vehicle will make it go down. We live 14 miles from the dealership and had 110 miles to empty so I had 96 miles to E when I got to the dealership. When I picked it up it said 88 miles to empty and the 8 miles difference was from idling the vehicle. I did an experiment when I got home and noticed that when idling the vehilce for 30 minutes would take the miles to empty down 4 miles, so they had to of been idling my car for an hour to adress the steering issue but yet they didn't test drive it. I have been trying to get in contact with them espically the general manager but have failed to hear something about the damages they have caused on my vehicle.