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ComplaintsforAll Around Comfort Service, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In April 2021, we hired this company and specifically ***** ******** (the owner) to install a new HVAC system including duct work in our home. We have known the ******** family for over a decade as our kids grew up together and had faith in his ability to get the job done. We paid him directly over $8,000 for the system and installation. Since he "completed" the job I have reached out to him and his wife multiple times due to problems with our system and received no response. I finally had another HVAC company come take a look to assess why it wasn't working properly. They found where wiring was exposed and creating a fire hazard, the duct work between the return and the condenser was incomplete in that the return had a 14" opening and the condenser had an 18" opening and therefore the duct work put over it was gaping open, the drain pipe on the side of the condenser was broken and water was pooling under the unit, one of the vents was not attached to the trunk line and just left hanging there. We have had no contact from the company. We have called, left messages, texted, Facebook messaged and even had our child ask their child to contact us. All to no avail.Initial Complaint
12/02/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
08/03/21 paid for installation of air conditioning unit paid $3077.66 the home is rental and still vacant due to unit not working. i have called the numbers that i have several times, no answer, no return call. i have also left messages.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.