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Complaint Details
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Initial Complaint
08/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
With no signed contract, on 6/7 we paid half 5k of the fee for fencing to be built on 8/1. This never occured and on 8/10 we filed a dispute for the charge with the credit card company. Got in touch with us and we decided to give them second chance. They agreed to not dispute old charge so we can get a refund and start over with a new contract. Paid another 5k immediately but they then claim that they refunded the wrong charge and tried to ask for more money. Proceeded to blame us for causing all this because we disputed a charge based on their failure to deliver a service on a set date. With no contract, no materials purchased or work performed we just want the charges refunded so we can be done with them and take our business elsewhere. The company seems to be preventing this from happening as the owner has made veiled threats to purposely tie up the money and also forge (Class 1 Felony in the state of North Carolina) a signature on a contract that was never signed.Business response
08/20/2021
Business Response /* (1000, 5, 2021/08/18) */ Again why do you think you didn't sign? You signed before ever paying the deposit and it is your signature no one has committed any felony by forging your signature why would I risk my company my livelihood and the way I support my family over your job? I do in fact have the screenshot of your signature and you in fact did agree to terms in contract. Which clearly states no refund during pandemic and if you cancelled there would be restocking fee. Your job was scheduled to start aug1 . That's the day I returned from my vacation. I became ill I went and got tested and was told to quarantine because of symptoms. Your job was then moved to august 14 in which I brought some Mayer and my skidsteer to jobsite only to find out through email you did a chargeback. The. You wanted me to continue work and I said no. You created this whole issue when you did a chargeback without speaking to me all because I was on jobsite working with phone in truck. You were called back same day and you never mentioned a chargeback. So yes you did this or you would've already had fence installed. No one has forged anything and if I keep getting accused of false allegations I will press charges for slander and defamation of character . I have attached contract and your signature which was an electronic signature done onsite with you. Consumer Response /* (3000, 7, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Signature is a digital forgery as contract was never signed. Builder was never "onsite" to perform any sort of signing.
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Contact Information
314 Terrace Pl
Lincolnton, NC 28092-7707
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.