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ComplaintsforBlack Eagle Firearms, LLC
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In October of 2021. I purchased a firearm from black eagle firearms on gunbroker.com . Upon receiving the firearm, it was inoperable due to some type of mechanical problem. Under the advertisement for the firearm was a 1 year warranty through the company. I contacted them and they gladly took the damaged item back for warranty purposes. They acknowledged they received it and told me they would send me a replacement. When contacted several months later wondering where the replacement is, I asked where they sent it to and I have been ignored from numerous phone calls, Instagram messages, and text messages. Please help me to resolve this ilnaffing issue.Business response
03/26/2023
Here at Black Eagle Firearms are currently aware of this situation and have reach out to **************** and have both understood and recognized that this was a internal accident as has been resolved. **** is completely in agreement to receiving a new upper along with two of his aftermarket parts as well. Myself and the team at Black Eagle Firearms are completely in disbelief that is has came this far and has taken this long to resolve a issue so small within the company.Customer response
03/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.