ComplaintsforA Plus+ Disposal
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid $57 to renew my service for July-Sept. on 6/26/24.This is the worst trash pickup service ever. I dont even know where to start, they should change their name to *******. First, they need to get rid of whoever is in charge of answer the phone. They NEVER answer, you always have to leave a voicemail, & if they happen to call you back & you miss their call, they wont bother to leave a voicemail or call you again. I was trying to get in touch with someone to get a refund on my service that I had just renewed because I didnt want to deal with them anymore, their "receptionist" said she'd have their manager call me but they never did. I had to leave a voicemail AGAIN, & still no response. I even filled out their contact form on their website, so if you tried that & youre reading this, good luck! I had just renewed for July & more than 2 weeks passed without my trash being picked up (mind you this isnt the first occurance where I have been missed, they usually picked up my trash every other week, which they were able to get away with since i dont accumulate much trash, but i absolutely couldnt go 2 weeks or more in a row without having it picked up.) The 4th of July they were running on a regular schedule, but something happened & they could get to everyone, which they did notify us about & assured itd be picked up the following week. Well that day came & went & i even called the next day to see what was going on. The same "receptionist" actually answered this time & said they would be heading my way which actually surprised me since it wasnt my usual pick up day. Well, if you havent guessed by now, they DID NOT come, it was a lie. My trash stayed out for 2 weeks straight free for them to come by & pick up anytime but they failed to do so. So of course, I am fed up with them at this point, all I'm looking for is my money back for a service I paid for & did not receive.Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
APlus Disposal drivers have damaged my personally owned garbage container. I have no idea how or why this happened other than being careless. I have the only privately owned container in the subdivision and none of the ***** containers are damaged. It was brought to the companys attention and they seemed genuinely concerned at first and I was told the owner would be contacting me, but after numerous calls to them, they are shrugging it off and the owner is apparently too afraid to call me over this issue.Initial Complaint
03/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ive been using this trash pick up service for the last 8 months with a few hiccups but on last week the trash bin was removed from the side of my house and it was full of trash. When I first reported it to the business, I was told that a few weeks prior that the trash bins were being replaced and if I could canvass the neighborhood to see if someone had taken the trash bin because they cost $100. I informed her that there was no way I could take that task on. I was never informed when I initiated service with them that the consumer would be responsible for paying a $100 fee for a missing trash bin. If that was the case, I wouldve put a tracker on it to avoid all of this. At this point, I know longer want to have service with this company. I just dont want to be penalized for an incident that I had no control over and ultimately may have been taken by the company itself for fraudulent gains.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.