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Find a Location

Eastern Home Repair has 1 locations, listed below.

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    Business ProfileforEastern Home Repair

    Foundation Repair

    At-a-glance

    Customer Reviews

    2.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Macclesfield, NC 27852-9792
    BBB File Opened:
    2/26/2010
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Incorporated:
    1/1/2021
    Type of Entity:
    Corporation
    Business Management
    • Mr. Chris Webb, Owner
    Contact Information

    Principal

    • Mr. Chris Webb, Owner

    Customer Contact

    • Mr. Chris Webb, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On March 21, 2021, I contracted with Eastern Home Repair to complete extensive repairs that included: repairing the foundation (footers, beams, piers, rebuilding the entire foundation wall, etc.), sealing the entire inside wall of the foundation wall with urethane polymer and foam boards, replace subfloor and plywood floor and level all floors, remove all debris under home and install moisture barrier throughout, replace concrete steps on all side of the house, install new flooring throughout the house, and paint the entire exterior of the house. I planned to move into my home as soon as the renovations were done. Work started shortly after the contract was executed, but the progress was sporadic for the next several months and into the new year. I made several payments to the company totaling about $50,000. The owner, *******************, seemed like a very nice and honest businessman and I trusted him to get the work done. On several occasions, he expressed that he was having difficulty getting good people to help him and my home went without any work for months at times. Around August 2022, I was informed that he was getting his crew back together and would be starting back on my home soon. On November 15, 2022, I contacted him via text message to ask him if he had abandoned my job, but he said no and that he would be resuming the work in a few weeks. I did not hear back from him in the entire month of December 2022. After he did not respond to my text messages or phone calls in January 2023, I located his brother's number online and spoke with him. It was then that I found out ******************* had passed in November 2022 around Thanksgiving. His brother, *******************, told me he would give my phone number to *****' son, who was now running the business and ask him to call me. I still have not heard from him. At this point, I still need the repairs completed on my home. If this can't be done, I would like to be refunded for all the work I paid for but didn't get done.

    Customer Reviews

    11 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    James C

    1 star

    06/07/2023

    In brief: This business does NOT employ licensed contractors, despite what is claimed on its website and trucks, 2) we paid them over $6000 for foundation work that two licensed contractors have since independently deemed amateurish and useless, and 3) the owner, ***********, after breaking two appointments for follow-up work with contacting me, stopped responding to phone calls, text messages, and emails before the promised work was completed. Eastern Home Repair did slapdash, sloppy work, failed to make a promised return visit to "adjust the jacks", and failed to honor the 60 month warranty written into the contract signed by ***********. It's difficult to tell whether they are even still in business, but, if they are, avoid this company and hire a STATE LICENSED contractor.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

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