4 Customer Reviews
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Review from Jas J
1 star01/09/2024
Very shady business practices, if youve ever signed up for a membership and attempted to cancel I encourage you to check your account and make sure they arent continuing to charge you. I was charged for well over a year by this company.Review from Toya D
1 star05/14/2023
I was asked in December did want to purchase 3 car washes for $29.99. I accepted and little did I know was being charged $40 a month since December of 2022 for 5 months. On my bank statement it was misleading because I thought those were either gas purchases from ********** or Wal-Mart because I fill up alot either at ********** or ****** because of my commute to ********* for work. However paying exactly $40 for gas caught my attention. Even the the business doesn't allow you to contact anyone one phone unless their number is *************. I want my money back. I only used 2 of 3 washes I thought I paid for. If $40 is for unlimited washes clearly they can tell I haven't used them.
Sam's Xpress Car Wash Response
05/18/2023
May 18, 2023
BBB Response to Customer Review #: ******
This letter is in response to the BBB customer review (#: ************ by ************************** The consumer says they purchased three car washes for the price of $29.99 in December but have been billed monthly for unlimited washes.
**** Xpress Car Wash appreciates any opportunity to address a customers concerns. We would appreciate the chance to call Toya directly to discuss these charge concerns, if she is able to provide her contact information, or reach out to ** via ***************************************** or via phone at ************ option 1.
At **** Xpress Car Wash, our goal is to always provide excellent customer service and inform customers of what they are purchasing. We hope to restore Toyas faith in our company and she continues services with **** Xpress Car Wash.
Please feel free to contact ** if you have any further questions.
Regards,Review from ygrigoryev
1 star07/30/2022
Refusal to offer any compensation for a damaged part despite assurances to the contrary.I was led onto the rail by an employee after specifically inquiring about low clearance on the car. After the vehicle was stuck on the rail, I've was able to get the vehicle off the rail to enable the carwash to continue operation, removed the torn and bent under panel and drove off without any further interruption to the business. I was assured that some compensation will be forthcoming.Business refused to compensate.Sam's Xpress Car Wash Response
08/04/2022
August 4th, 2022
BBB Response to Complaint Case#: 104023
This letter is in response to the BBB complaint (Case#:104023) filed by ***************************************. The consumer alleges that **** Xpress promised compensation for alleged damage but then denied liability.
*************************************** visited **** Xpress Car Wash at **************************************************************************, on July 27th, 2022. ********************* drove his **** Celica GT onto our conveyor around 5:00 pm on 7/27/2022. Mr. ********** vehicle was checked while it was on the conveyor, as a noise was heard, sounding as though the vehicle and the conveyor were touching. It was found that Mr. ********** vehicle was stuck on the track due to the suspension being lowered and the vehicle no longer being factory ride height. The staff members were unable to move the vehicle and suggested to ********************* wait before moving his vehicle until it can be lifted off the track.The customer quickly reversed the vehicle off the conveyor, releasing the vehicle and pulling off a metal aftermarket skid plate.
The customer and members of **** ********************** Car Wash staff pulled Mr. ********** vehicle to the side and lifted the vehicle to review the underbody damage. ********************** and staff unbolted the aftermarket piece, that was damaged, due to the lowered suspension and reversing off the conveyor. The customer left the removed metal skid plate at **** Xpress Car Wash and took the bolts, that held the piece on, with him. The customer completed a claim form and left the location.
On July 30th, 2022, the Site Manager of the *****************************************************. **** Xpress Car Wash spoke with ********************** via phone and denied claim. **** Xpress has found we are not liable for any damages caused by aftermarket pieces such as metal skid plates, any aftermarket changes such as non-factory ride heights, and we are not liable for vehicles over 10 years of age.
**** Xpress Car Wash has signage for all customers prior to entering the Car Wash tunnel stating **** Xpress is not liable for any damage caused by aftermarket pieces, changes, or vehicles 10 years of age or older. **** Xpress Car Wash has not accepted liability for this claim at any point and denies all liability in this matter.
Please feel free to contact us if you have any further questions.
Regards,
*****************************Review from Vincenzo C
2 stars02/11/2022
I was a assistant manager there and the old site managers were amazing when I first started and then after they left the whole site went down hill people were quitting due to how the new site manager was treating people and myself and talking down at us when we were asking simple questions and how the managers spoke about costumers after they have left the store or employees many times I watched the site manager get mad and throw things in the office/ the back room due to something not going his way and lied about pay as well to me , and after receiving a few texts from one of the managers in the group chat about me hoping Id would die due to my vehicle having issues and claim it was a joke our site manager saw and said nothing to him then I knew this was not the place for me, after not showing up due to feeling down and how they actually felt about me And I felt uncomfortable always then I got let go and on my right up it said useless when I was always there working very hard , they need to bring in people who actually know what to do and not just put anyone in the position of power as they do, there are many awesome site managers but store 318 is horrible due to poor management, and not wanting to deal with costumers
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