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ComplaintsforResource Management Group
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
the company did not send me a paid in full statement after the debt was paid in full i dont believe the company was real. i could send reciepts if neededInitial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company resource management group is trying to recoup ****** they say I owe celtic bank from over 5 our 6 years ago. I don't even know this company....they are threatening me and have called various family members making threats against meBusiness response
11/19/2021
We understand that this a difficult time for alot of customers and our top priority is to assist our customers and ensure we provide all available options to do so. We do not, under any circumstances, threaten our customers or their family members, and we apologize if the customer interpreted our communication in that way as that is not our intent. We do however, explain the situation and provide information to assist the customer in finding a resolution.
Unfortunately, without specific details on the alleged "threats" that have been made against the customer and also to family members, we are unable to address them specifically, however, if the customer would like to give us a call to discuss the account in more detail, we are happy to do that.Customer response
11/22/2021
Complaint: 16077878
I am rejecting this response because:The company called my elderly parents and stated " if she doesn't call us, she will be in trouble"
If, indeed the conversations are recorded, the company needs to review the phone calls for the threats!!
Sincerely,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.