ComplaintsforMicrotel Inn- Matthews
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My boyfriend and I stayed at the microtel inn, **** matthews-*********. Paid 100 cash deposit. I wake up the next morning at 10. It was 60 degrees in the room, so I turned on the heater to knock the chill off. It immediately smelled like burnt hair, then the smoke detector went off. I had to press the button to turn it off. Fast forward, I went to check out and get my deposit. The employee, over weight white male with blonde hair proceeded to call me a liar, saying I smoked in the room and if the detector really went off it wouldve alerted them downstairs. Clearly it did not. ****, disgusting, unprofessional, thief, and unworthy of his job. The fire marshal was informed of the fire code violation and they will be penalized. I tried not to get angry over 100 dollars, but this man was completely wrong. Corporate is saying I have to wait 7 days for a resolution. This is outrageous and the hotel will NEVER get my money again.Business response
10/04/2022
There was evidence of smoking in the room, deposit was held. Heaters turned on for the first time of the season often have a burning smell, units are inspected and cleaned on a routine basis and this particular unit was found to be in good working condition.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.