Customer ReviewsforNew Look Services

This company came out in May 2021 to detect a leak that we called them to come out and find and to have fixed. I expressed a concern area, where grass is always very wet, the detection was done and I was told the actual leak was way on the other side of the pool. I trusted the opinion as I am not a pool expert and again asked if they were sure it was not the area I mentioned during the initial consultation. The service was scheduled, we paid a couple hundred dollars shy of $4,000.00 to have our pool finally fixed and avoid having to fill it up every two to three days and having our water bill through the roof. I reached out to the office numerous times and asked for the " Warranty" to be sent over numerous times, I finally spoke to the lady in the office and was told that Yes there is a warranty, but they never really put anything in writing and she would get that back to me. I never received it, reached out a few more times to no avail. In June 2021, I start noticing the pool levels going down tremendously overnight, I then start to reach out and sent numerous emails, calls, even texts to have them come back out and see what is going on. The lady in the office answered one email and told me that she will look at the schedule and get back to me with appointment options , this once again never happened. Forward to July 2021 we receive a new invoice for $ 585.00 for a leak detection service, that I never knew about and working from home and being here 24/7 did not see anyone either.The only response I received from the office when I asked when they came out, like an actual date? Why I was not emailed back with appointments to be aware of them coming out? The reply I received from the office " The leak detection sat next to your pool for days before it was done" Really? So once again the trend of no actual information, just a quick dismissive email. This leak detection invoice also stated the exact area that I initially mentioned where the leak might be is now what they DETECTED???!!! 2 months ago the leak detection we paid for did not detect it? Even though I was very clear about the area of concern? I absolutely DO NOT recommend this company and will never use them again and would never recommend anyone else does.