![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTaco Bell Corp
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/12/23 I placed an order using the Taco Bell app and proceeded to pick up my order and head home for my sons therapy. I appreciated the app for the convenience and time saving features but upon trying to resolve an issue with Taco Bell directly, it was clear that the app is does not benefit me as a customer. I arrived home and began giving my family their respective orders only to be appalled by the lack of quality and I was missing items. The *** tacos had zero cheese, a teaspoon of protein and about four pieces of shredded lettuce (see photos). I immediately took photos and attempted to call the store but nobody answered the phone. I went to the store the next day and was told that I had to call the Taco Bell customer service number or email because I ordered on the app. I then submitted a complaint on the business website and waited a week with no response before calling. After waiting for a substantial amount of time for a representative to answer my call, I was told that the issue was my fault because I did not check the items before leaving the restaurant. The epitome of gaslighting. I was also treated with no respect as I was spoken over and not given an opportunity to finish a sentence. I was given no resolution and told to contact the store (yet the store told me to contact customer service) directly before being hung up on. I am on a fixed income and trying to feed a family of six only to be given quality not worth more than a few dollars. I am told that my call to Taco Bell customer service was recorded so that there is evidence to completely justify my issue. *****, who I spoke to, was the definition of just a mean person.I am simply asking for a refund so I may be done with this issue. It is not fair to treat people this way and leave them with no resolution. The only next step I can take is contacting my local news with pictures and supporting evidence of this treatment. Please just give me my money back.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.