ComplaintsforLand Rover Asheville
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Complaint Details
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Initial Complaint
12/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a car from Land Rover Asheville in September 2022. Upon taking the car out for the first week. The coolant engine light come on and I had to put the car in the shop. It has slowly went downhill from there they have had my car about 40 weeks out of the 14 months that I have owned it. There has been so many broken promises that my car is fixed they tell me to come pick up my car. I have my car one day and then the next day I have to take it back into the dealership. It is an hour long drive for me to get there in an hour long drive for me to get back. Now we have come to the point that the general manager has said to me that the car is a lemon due to software issues they cant resolve and it continues to tear up. I lose heating and air back up camera and sensors. They have currently had my car now for nine weeks. I am in a loaner car that has a low coolant and low coolant leak in it. Also, the tire went to the car was picked up, has a nail in the tire. I had a promise from the general manager that they were taken care of the problem and that I would be called back or texted has to be updated. Ive been calling for four days and sending text with no call back. I feel like this company is shafting, lots of people and I think that they need to be brought to light on how theyre treating people.Business response
12/08/2023
*********************** car has indeed had faults and in the beginning of her ownership did have a legitimate coolant leak. The coolant leak concern has been remedied, as even as ******************* has brought the vehicle back for subsequent complaints, the system has been checked, and is not leaking. Neither is the system low on coolant in these subsequent complaints. The electrical issues are more difficult as they are very intermittent, and therefore tough to diagnose. Due to the extent of complaints and the time the vehicle has been in our workshop either waiting for cooling system parts or waiting on JLR corporate to assist in Technical Assistance claims we have filed on her behalf; JLR has decided to assist in trading ******************* out of her vehicle into a new car of like value at no cost to her. This is an unfortunate situation where the vehicle she purchased has not lived up to JLR's standards, so the new car warranty they provide has attempted to repair the vehicle as required. Since a satisfactory repair could not be achieved, the dealer and manufacturer have worked together to go above and beyond the scope of the warranty and assist ******************* in trading with no additional financial burden. We feel this resolution is more than fair, and are happy to resolve her lingering concerns with her prior car.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.