Business ProfileforG & B Energy

We leased a propane tank from G & B Energy up until a few weeks ago. We were on the auto fill program which means they visit periodically and fill the tank full and charge our credit card automatically. On March 9th of 2021, we had an excessive cost fill of $276.97. It was previously filled completely on January 28th for $78.79. 1/2 the month of February the house was empty. It is a vacation rental so we are dependent on the honesty of our service providers because we are often not there to confirm service. This means in approx 26 days we used $276.97 worth of propane. Our monthly average prior to that was $102. We called the company saying that we suspected a leak in the tank. A tech came and sprayed the tank, was there for about 10 minutes and claimed there were no leaks. We were not convinced, but decided to give them the benefit of the doubt. On May 21st, after having closed the tank for the season 3 weeks prior, we had a fill in the amount of $145.25. On June 30th, we had another fill in the amount of $57.78-this after there was no usage in the last two months. At that point, we knew something was awry. Either there was a leak they failed to diagnose, or they were arbitrarily charging our credit card. I asked them to stop doing the auto fill at that point and we hired another company to replace the tank and service it as of the end of December 2021. Important to note that we did not have a fill since June 30th of 2021 and did not need additional propane at all throughout the 1st part of the winter. When they picked up the tank just a week or so ago, there was still about 40 gallons in it which is valued at around $160. After pickup, they again charged our card without consent for $90.05. I would like to have the $90.05 credited immediately and receive a refund in the amount of $160 for the remaining propane they will end up reselling.