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ComplaintsforSunset Memory Gardens
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In **** I purchased 2 cemetery plots at Sunset Memory Gardens, Last Supper, 65-B Spaces 1 & 2 as listed on Internment Deed #****. My wife and I decided at our age it was time to start making decisions about what is inevitable and sell those plots, we bought at another cemetery. I contacted Sunset several times about my selling them only to be told it was their policy that we could not sell 1 as it was given to us free. I asked that they show me on my deed or contract where I signed anything to that end. They said it wasn't on either but it was their policy. I asked to see a written copy of their policy but all I got in return was the question, do I want to talk to their legal department which I replied yes i do. I asked the person I finally got to return my phone call the same question and again the same response but nothing in print. Now 2 weeks later i still haven't heard back.Business response
05/02/2022
I spoke to **************** on Wednesday, April 27th and explained to him that we will allow him to sell both his spaces. Our policy is that free spaces are non-transferable and that is to be typed on the deed. In error, the secretary at that time did not type that on his deed.
I explained to him he needs to go into the cemetery and do the proper paperwork and pay the $95 deed transfer fee and this will be taken care of. If you have any other questions, please feel free to reach out to me.
Thank you,
************************** | Office Manager
Life Remembered | ******************************************************* 15644
Office: ************** | www.liferemembered.com
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.