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Complaint Details
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Initial Complaint
05/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
MYIEE.org has shipped my order no ********** on the 22nd April, I've paid $40 to the company for the Domestic express delivery with **** even though there was a free delivery option - it was important for me to get it by Friday 26th.The order was actually delivered to my mailbox on Monday 29th April. That's 2 extra business days in shipment. The company is refusing to refund me for the late delivery, claiming that the responsibility is on **** to refund me (Domestic express is guaranteed and late delivery is refundable). However, **** would not give me a refund directly because I was not the one placing the shipment order with them, technically, their client is MYIEE.org. Customer support at MYIEE.org is failing to take responsibility for this situation and what they're doing is unfair.I'd like to get a refund of $40 for receiving this sensitive and important package late. I think, that since the money for shipment was collected by MYIEE.org it is their responsibility to guarantee the timely delivery. And once they refund me, they can collect the standard refund from **** for failing to deliver the package on time for them, as it's usually done in such situations.
Business response
05/21/2024
The client was provided with detailed information about the differences in *** delivery options and the guaranteed 3-business day RUSH fee. Our Customer Support Team explained that the evaluation report cannot be completed until we have received all necessary documents and our Document Verification Team has approved them.
We also informed the client that *** completed both tasks faster than anticipated. The client's documents were received on Friday, April 19th, and were approved by our Document Verification team on the same day. The electronic portion of the order was completed on Monday, April 22nd at 12:44 pm, and the physical mail portion of the order was completed at 4 pm.
Furthermore, **** picked up our parcel before the order was completed, and the evaluation was mailed on April 23rd. **** should deliver within 2-3 business days. The client was advised to contact **** directly as they are responsible for the delivery.
We also referred the client to the *** Terms and Conditions to which she agreed before submitting her order. The terms state that *** is not responsible for packages and their contents once they leave our office with a delivery service, and that *** is not liable for documents lost or damaged once they leave the office.
Despite our explanation, the client expressed reluctance to contact **** as she didn't choose them and didn't deal with them directly. She insisted on a refund, suggesting that we should retrieve the money from ****. We attempted to clarify that we cannot guarantee **** delivery as it is beyond our control. Nevertheless, the client mentioned that she would file a dispute with her credit card to obtain a refund and then disconnected the call.
Initial Complaint
12/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When I was placing my order #********** the system was broken and wasn't accepting ************* addresses and was trying to add a $200 charge. I went through troubleshooting steps repeatedly across several agents. Now I am able to modify my order and add an address and the company wants an additional $50 fee, that wasn't provided up front. Because this isn't an upfront fee it is illegal in **********. Now, I have to pay an additional $65 to get a single hard copy, for the sole ORIGINAL purpose of my evaluation, because their system was broken. Now their charging me because THEIR SYSTEM was broken. This isn't even legal in **********.Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On October 18th i ordered from this company Diploma evaluation, the cost of it was $140 , also they charged me $75 as an application fee, and also i purchased expedited service , which meant that I will receive my papers in 3 days after two weeks I reached them and been told theres some translation needed as well , and I canceled the order , because i needed it asap. So basically i never received any service from them, no one ever called me or emailed me anything, and they only refunded $140 , saying that expedited and application fees are non-refundable! I opened a dispute through my bank as well , and they received the same answer that those fees are non-refundable I have this concern, why would i pay $125 for nothing?Business response
01/13/2023
on October 19, 2022, at 10:04 pm, ***** agreed to our terms and conditions and proceeded to submit an order for the Education Course Report . He was assigned Reference # ********** and Transaction ID: ***********. ********************** uploaded a diploma and transcript; On October 25, 2022, at 2:48pm our Translation Specialist sent an email to the email address the client entered on page 2 of the application, advising him of the translation being needed. We also sent an invoice for the new translation services required for his requested evaluation to proceed in accordance with ******* Document Requirements. October 26, 2022, at 2:55pm the client contacted us requesting to cancel the order, our Customer Support Specialist sent the client our cancellation policy and procedures via email. On October 26, 2022, the clients refund was processed in accordance with IEE Terms and Conditions and IEE Refund/Cancellation policy which states in part:
CANCELLATION & REFUND POLICYAll evaluation prices include a $75 non-refundable application fee. Additionally, since expedited orders are prioritized and begin processing immediately, expedited service fees are non-refundable. If you choose to cancel your evaluation, IEE will refund all fees that were paid, less a $75 non-refundable application fee, less any shipping fee required for returning your original documents, less any expedited service fee you selected on your application.
I have been in communication with this client via email since the refund was processed. I caught an error that was made and refunded an additional $50 due to an oversight when his refund was processed, however the application fee is non-refundable.
Customer response
01/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
12/01/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
On February 1, 2021 I paid International Education Evaluations (IEE) company $115 to evaluate my ********* university transcripts from PUC University for a translation to *** equivalency and to send a physical and electronic copy. On March 22, 2021 the company responded with a result showing a Bachelor of Arts and Master of Legal Studies equivalent. This was inconsistent with what local ** attorneys were telling me that my equivalent degree might be and I wrote to the company on March 22, ******************************************************************************************************************************************************************************* ****** at Pontifcia Universidade Catlica do ************** which is the 6th highest ranking university in ******, 4th highest ranking university in *************, and one of the most prestigious **********s in *************. I am currently eligible (from my PUC education) to take the *** Exam in ******. I'd like to kindly hear back from IEE with additional information about their consideration of this request. Reference Number *******.Business response
09/21/2022
Education is an ever evolving industry, we revisit our policies and procedures on a consistent bases to ensure that they are customer centric. We have reviewed the previously issued evaluation and have been able to revise the report per our new policy and language for first professional degrees. We have uploaded the revision to the report to the online portal for the client to preview, and mailed a complimentary copy to the client. We stand behind our services and clients experience. Customers can contact us for any reason, we are willing to do what it takes to ensure complete satisfaction. We have live **************** Representatives readily available via chat, and phone 24/7 Monday -Friday to assist our clients with any concerns they may have.
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.