ComplaintsforLT17 Services

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The keep calling saying I owe money for a loan from a place they can't tell me from years ago. Only problem is I don't have that email address anymore and it wasn't in use during the time they say it was. They answered questions and I ended up paying them 2 $100 payments. I want a refund and I want removed from there system. They are rude and when I asked for a debt validation letter, they refused and said see you court then hung up on me. They also called my employer and said they would serve me at work, and she told them no they won't and told me it didn't sound right what they were saying, still I paid 200$ and after reviewing information, I realize it's a scam. Until they can provide a mailed debt validation letter, they will not get payment. If they send one and I verify it is legit, then I will pay, which I highly doubt is true, otherwise they would have sent it when I requested it.

  Business response

  10/30/2023

  As of 9/14/2023 this account has been closed in our office.  We will issue a refund in total of $200.00 for the $100.00 payments on 8/24/2023 and 8/31/2023.  Receipts for this transactions have been sent to updated email address ********************

  Customer response

  11/01/2023

   
  I am rejecting this response because:they only issued a refund for one payment and I only received a receipt for a refund of $100 not $200 as they stated in their response. I also want an apology letter handwritten sent to me and my workplace to apologize for the scam and the stress it caused me and my boss. 
  
  

  Business response

  11/01/2023

  Second refund has been issued.  Due to same card we can not process 2 refund within same day with same card.  Final refund of $100.00 was processed today 11/1/2023/

  Transaction ************ has been successfully ACCEPTED by the system.
  
  
  Below is a summary:
  
  Transaction ID: ************
  Payment Method: XXXX0203
  Amount: USD (100.00)
  Customer Name: **********;****

• Initial Complaint

  10/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received this text message from a ************ phone number: *******, PSS has an important matter that requires your attention. Please call ************ Refer to X117108. Text STOP to opt out.I called the number, a woman name *************************** answered for a company called ******** Logistic Services LLC. She pulled up my account using the phone number I called from. She had my PO Box addresses and my banking that has been closed. Said I took out a payday loan in 2018 that I didn't pay. She said it was from Cash Now but changed names to GETAMONEYADVANCE.COM she stated that company has went out of business and her company purchased them to collect on the debt. She couldn't provide me with the legal document I signed proving I took a loan. She said I owed $1,009.64 but would settle my balance for $500.00. Told her I couldn't afford that. She said if I didn't pay then she would have to send my account as not settled to my Drivers License and my Address and someone would locate me to serve me court documents. I was scared because I have had my issues in the past with bills but I know I never had an unpaid payday loan to a Cash Now or GETAMONEYADVANCE.COM. I asked if I could pay $250 today using 2 credit cards and $250 on 10/20/23. She said yes and sent me over to someone named ******************* who had a different phone number of ************. He attempted my payments and they both declined. I had to call my credit card companies and one said the charge could not be approved with how he was running payment the other credit card company said to run it again. I called ******************* back and he somehow magically fixed the payment that the credit card company said they wouldn't accept and both payments processed. I was charged $100 on one card and $150 on the other card. After the reviews I've been reading on the BBB site, I also feel like I was scammed and demand a refund of $250 and the pending transaction for 10/20/23 canceled or I will be contacting my lawyer and pressing charges

  Business response

  10/27/2023

  As of 10/25/2023 this account has been closed in our office.  There were chargebacks from the debtors financial institution we received that day.  The funds have been reversed.

  Customer response

  10/27/2023

   
  I am rejecting this response because: The money you took from me on 10/11/23 $100.00 and $150.00 has NOT been returned to my credit cards. The "chargebacks" you're referencing are declined payments from my credit card companies as they deemed these transactions as fraud. Return my money from 10/11/23 or my lawyer will pursue with pressing charges.
  
  

  Business response

  11/01/2023

  Hello the 2 payments on 10/20/2023 1 for $100.00 and $150.00 have been chargeback we have documentations sent to us from your card services disputing the charges.  We have responded with your arrangement letter sent on 10/11/2023.   The transaction on 10/11/2023 for $150.00 has been refunded as of 11/1/2023.  You will see the funds within 5 business days.  Receipt for that transaction was emailed to the email address on file and pasted in this response. 

   

  Transaction ID: ************
  Payment Method: XXXX6069
  Amount: USD (150.00)
  Customer Name: ************;BUTCHART

• Initial Complaint

  09/20/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This has so many red flags!!!!!!!!!Received at text from 513 area code and said that they had reached all levels to reach me and to call ************ file #MWO2091. I called and they said that was not pertaining to a credit card I had already paid off and they could see I paid a creditor back in 2017 and they were inconsistent with dates though . Said I owed a money on a legacy **** in the amount of $2,582.40 Long story short , I do not remember having a legacy **** and asked when account was open and last 4 digits go the card. Was informed ****** was card info they had information. Asked if collection agency said no and they were working on cards with debt from 2019 they were just getting to. Said I felt I was being scammed and was tried of people doing things like this. Well long store short again I was scammed . Paid them a a paid in full amount to show on credit report $1200. I asked name business said Piedmont Solution all paperwork sent states different place and phone number are inconsistent. They answered all my questions and had answers to make me feel as though they were honest. The *******( ID Number ***** said I could reach out with any questions. They were hesitant about mailing me all paperwork as they are eco friendly. I insisted they mail me all paperwork and said they would. Said that Paid in full would be sent to credit agencies and I asked how long this would take said a month. I called *********** which is issued by ******************* or Legacy and they were unable to find an account I ever had with them. The agent I spoke with said he had a similar call before and that a company like this stated their client had account with legacy and owed money from 10 years prior. The card holder that called was a legacy **** card holder and had just opened an account the year prior in 2019. The whole time they made me feel comfortable and doubting myself. All I keep saying I am probable being scammed and noting this to them. I have contacted my credit card company they advised me to dispute the charge once it has gone through . I would like this company, who ever they are really LT17 Services, to refund my money to my credit card and to STOP harassing people. I feel for people who have collection jobs, but this is uncalled for.

  Business response

  09/25/2023

  As of 9/19/2023 *************************** account has been closed in our system.  Electronic documents for this arrangement were sent to the email address on file provided by ****************************  A refund of $1.200.00 has been issued and will take up to 5 business days to reflect back. 

   

  Transaction *********** has been successfully ACCEPTED by the system.
  
  
  Below is a summary:
  
  Transaction ID: ***********
  Payment Method: XXXX5823
  Amount: USD (1,200.00)
  Customer Name: YVETTE KAELLER

  Customer response

  09/25/2023

   *************************** was thinking that l17 was part of company Client paid the $1200.   *************************** is good with l17 Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was contacted by this company in September of 2022, I was told I was in the process of having paperwork served at my address for a matter they had limited information about. Stating it was concerning a past due credit card, I was told upon final payment I would receive verification of the account as paid in full. This company has debited my checking account $400.00 and has not sent the verification of payment. I have done more research, finding I am not the only one scammed by this company. I would like a refund asap or I will be seeing legal representation. This company uses legal jargon to instill fear on people. This company should be brought up on charges! DO NOT GIVE THEM ANY PERSONAL INFORMATION OR MONEY.

  Business response

  09/25/2023

  Case for ***************************** was closed in our office on 11/25/2022.  Documents for this arrangement were sent to the email address on file provided by ******************************  As this is outside of the 90 days electronic return policy.  A certified check will be issued in the amount of $400.00 sent to the mailing address on file provided by ****************************** 

  Customer response

  09/25/2023

   
  I am rejecting this response because:
  To date I have not received anything via email from this company as stated in their response.  
  *************************** has not been my legal name in over 10 years.  
  I need confirmation of the address the refund check will be sent to prior to accepting their response.  

  Business response

  09/26/2023

  Documents for this arrangement were sent to the email address, *************************.  The mailing address on file is ****************************;   ****************.

  Customer response

  09/27/2023

   
  Better Business Bureau:
  To date I have not received any communications via email from this company.  

  
  My legal name is **************************;

  my address is *********************************************************************************************;

  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 

  
  

• Initial Complaint

  09/15/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  LT17 changed its name to ( or has same owner) ******** logistic services LLC.I received a call stating he was an attorney and criminal charges were being placed against me. I asked what this was about and he said I defaulted on a payday loan in 2014. I asked which company because I don't remember and he said it's summertime loans. I never heard of that company. He said it's a parent company for multiple pay day lenders. And said it was going to court and unless I paid today they would issue a warrant for my arrest. I asked how much, he said a little over $4,000 ( which includes court costs, fees, etc..) but if I settled today hlhe would settle for $500. I asked him to send original documents from loan . He sent me a letter via dropbox stating I owed summertime loans and agree to pay $500 .. I didn't sign and said I will pay if I know this is legit. I tried looking the company up online and it's a brand new website but no other info could be found. I called them back and said I'm just trying to verify this is legit and I was pulling into the police department now so they could verify for me. The person on the phone was rude and said " good go in there, I'll fax your arrest warrant over right now and you won't go home tonight. I want to report LT17 and ******** log services LLC as fraudulent and want my info removed from their system and never contact again

  Business response

  09/25/2023

  Business is not tolerated at this company.  The calls are monitor and recorded for quality assurance.  Case has been sent to our compliance office for review.  This account is labeled closed pending investigation. 

  Customer response

  09/25/2023

   
  I am rejecting this response because:

  They have stated they removed my case and number from the system. But keep receiving calls from them ( under different company names

  
  

  Business response

  09/26/2023

  The case is closed in the office.  As advised it can take up to 48 business hours to be removed from the system.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted saying I owed on a payday loan from 2019 that I do not remember doing nor do I owe them any money . They were rude and could not tell me exactly what payday loan company it was for. They told me I owed **** and it would go to court . I want a refund of the $100 I paid them.

  Business response

  09/12/2023

  Transaction as been voided.  Documents for this arrangement were sent to the email address on file provided by ******************************************  

  Transaction ID    Void Result 
  80008698717 Success
  

  Customer response

  09/15/2023

   
  I am rejecting this response because: The card I used has since been closed and the transaction is still pending . I never received any documents and I never took out a pay day loan. If another card is needed to put the $100 back on please let me know. Thank you . 
  
  

  Business response

  09/18/2023

  We have advised the client to speak with their financial institution for the refund.  As the card was canceled the financial institution will have a way to retrieve the funds.

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by this company and told they were lawyers and if I don't pay their settlement of ****** I would be sued. They would not tell me where or when this supposed loan was. ***** has a 4 year statue of limitations for any loans. They told me it was out of *******. I haven't been in ******* in years I demand a refund and or all paperwork to verify loan like I asked.

  Business response

  09/08/2023

  We have voided the $50 transaction process on 9/8/2023 to the card on file.  The funds will be available with in 24 hours.  The case has been closed in our office and future arrangements have been removed.

   

  Transaction ID   Void Result 64590868832 Success 9/8/2023 11:45AM

  
  

• Initial Complaint

  08/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 08/22/23 They texted me that I needed to contact their office for a matter needing attention. So I did from work and the told me I need to payback a checkloan from 2015 or 2016! Amount of $950 They said I could settle for the debt by making 2 payments of 250. 1 payment I made already on 8/25/23 out of fear . I don't remember that far back and I don't want anybody trying to garnish my check. Point being they scared me. I want my money returned back to me and I will be getting a hold to an attorney.

  Business response

  08/30/2023

  The information we provided on 8/25/2023 was the validation of debt letter with all the information my company has at this time. Our office is the current owner of this debt. We will honor the request to cease calling. To our knowledge, this account is closed in our system and no outbound contacts will occur as of 8/25/2023.

  Below is a summary:
  
  Transaction ID: ***********
  Payment Method: XXXX8458
  Amount: USD (250.00)
  Customer Name: **********;******

• Initial Complaint

  08/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  They scam me and I wrote a statement in there review and it waiting to get approved. They need to refund me my $250 back. I will be calling and emailing my local *********************** of these so called company. I have contacted the *** and will be calling a lawyer soon if my matter doesnt get resolved. They lied about a payday loan I took out in 2019 for the amount of $1000+ and that I recalled I never did but they used scared tactics to believe that I did and gave me a settlement of $500 in two payments of $250. They said they would email me the settlement and I just need to sign. Never did I sign but yet they took the money out my bank which I also informed my bank of this. They said I would have to pay up to $3,000 and sum in court and lawyers fees on there end if I didnt settle. They are good at making people believe there scare tactics. But now Im down $250 and I will be doing everything in my power to make my complaint heard. They are rude and not educated on actual information and making stuff up. I am very disgusting of how this company or scammers treated me and i want justice for the way they use scared tactics on making up situations that would persuade individuals to not think twice of want a scam this company is. I want the BBB and *** and also the Attorney General to get involved if my money aint return and also to never contact me with there rude and dishonest employees.

  Business response

  08/30/2023

  The information we provided on 8/22/2023 was the validation of debt letter with all the information my company has at this time. Our office is the current owner of this debt. We will honor the request to cease calling. To our knowledge, this account is closed in our system and no outbound contacts will occur as of 8/23/2023.

   

  Transaction ID: ***********
  

  Payment Method: XXXX1029
  Amount: USD (250.00)
  Customer Name: HOLLY ******

  Customer response

  08/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  08/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I got a call from someone threatening me about a payday loan that I had taken years ago that I dont recall ever taking. They threatened that I would be served a subpoena at my place of business if I didnt take care of this immediately. Because of my fear, I have my x credit card number only to realize later that ther was no payday loan that I owed. These guys are total scammers. They have charged me 150 every 2 weeks for the last 2 months. I cant get them to stop so I had to cancel my bank account.

  Business response

  09/12/2023

  Arrangements in our office for *********************** have been reversed and closed in our office.  As per request a refund will be process for each payment and will reflect back within 5 business days.

  Customer response

  10/19/2023

   
  I am rejecting this response because:
  

  This complaint was closed and LT17 Services said they would refund all of my money and they have not done so. They refunded $ 350 but I am still owed $150. I have tried reaching out to them directly and with no response.

  Thank you,

  ***********************************;

  
  

  Business response

  10/26/2023

  This account has been closed in our office as of 9/25/23.  We have issued refunds to the account for the previous transactions.  There are no pending transactions in our office. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩