![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHonest Hardwood Flooring, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
****** sent us the final invoice to include: Replace carpet with LVP flooring with 20mil; ************* Creek Floors ****sq ft @ $4.75/ft totallong $5,985.00; Replace stair steps to new red oak treads to match stain of flooring, also install primed white raiser, 30ct at $130.00/tread and riser totaling $3,900.00; Remove and install new stair spindles; Labor and materials $385.00 $385.00 (he ended up using used ones); Replace 5 stair post, refinish to match steps 5ct at $320.00/Ct totaling $1,600.00; Install quarter round- primed white - material and labor. He received first half of the payment on the 2nd and 3rd of May via Zelle (it took 2 days due to Zelle capped **** policy.) He then proceeded to begin working and has not finished the job. The work that he has done, it was done very poorly. He hired workers that were learning and didnt provide them with enough training. He ghosted us multiple times. After going back and forth, he kept the money and did not return. He promised to refund a reasonable amount so we can get other contra tires to fix what he had done quite badly, and he has been ghosting us since.Business response
07/17/2023
Please see attachment- could not fit into **** letters-
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.