Business ProfileforQueen City Corals

To keep things concise, I purchased a large order (around $380) of live ***** from the seller. The seller informed that one of the purchased corals was not doing well and asked if I would consider waiting for a replacement. We set up a new ship date with the understanding that the seller would send photos of replacement due to high variation in ***** prior to shipping. Seller did not send any photos of new item prior to shipping and then further, shipped the corals out on a completely different day than decided on. I was only alerted by *** with a drop off notification while at work. Unfortunately, this meant the package sat out on the porch until I got home and resulted in the corals dying before I opened the box. And unfortunately , their doa policy only covers a few hours after delivery. The seller reported there was a family medical concern that caused this issue, which I can totally empathize with my partner has a chronic illness. However, there was zero further communication from them and they did not offer to refund the shipment or sent out a replacement. I am currently in the process of working with external sources to get a refund after communicating has ceased with the seller. They have denied any replacement or refund. This is the first time I have taken the energy to actually report a business to BBB.. but this experience has been very unfortunate. I have seem similar experiences, in my opinion, aggressively shot down on the forums by the seller and would like to see this trend documented in a more formal way like this site.