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          Union County Kia has 1 locations, listed below.

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            Business ProfileUnion County Kia

            Car Dealers
            BBB accredited business

            Contact Information

            4712 W Highway 74

            Monroe, NC 28110-8453

            Get Directions
            Visit Website
            (704) 926-3460

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/11/2015

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            4712 W Highway 74, Monroe, NC 28110-8453
            BBB File Opened:
            2/11/2015
            Years in Business:
            12
            Business Started:
            7/27/2012
            Business Started Locally:
            7/27/2012
            Business Incorporated:
            10/1/2014
            Accredited Since:
            3/11/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0074752 for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            https://www.dmv.dot.state.nc.us

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            21
            Alternate Business Name
            • Indian Trail Automotive, LLC
            Business Management
            • Mr. James L. Keffer, Owner
            • Mr. Steve Suggs, CFO
            • Mr. Steven Miller, General Manager
            Contact Information

            Principal

            • Mr. James L. Keffer, Owner

            Customer Contact

            • Mr. James L. Keffer, Owner
            • Mr. Steve Suggs, CFO
            • Mr. Steven Miller, General Manager
            Additional Contact Information

            Fax Numbers

            • (704) 926-3470
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Date of Purchase: May 18, 2024 Date of Issue: May 21, 2024 Paid Deposit: $5000 Business is permitted to provide me with vehicle warranty for 3 Months Nature of the dispute: Transfer Case Malfunction Business is stalling on fixing issue. The company had me send my truck (2018 *** X5) to a *** dealership (******** ***- ***********************************************************************************************) for a diagnostic on 6/28/24. The dealership told Union County Kia (Manager name is ****) the issue with the vehicle and what it would take to fix the problem and Union County Kia declined the services and took possession of the vehicle to fix the transfer case themselves. Note: While *************** from ******** *** was speaking with **** regarding the issue, he was told by **** or another representative from Union County Kia to just remove the fuse from the truck to remedy the problem which would make my vehicle a two wheel drive instead of a four wheel drive and *************** said, "no because that's not right and I paid for a four wheel drive vehicle". My vehicle has been with Union County Kia for 3 weeks and I've been contacting **** weekly for an update and I keep getting the run arounds about how the problem is complicated and/or they are running into other issues that's prolonging the fixture. They keep sending back and forth to this unqualified mechanic in ** (************************************************************ Trail, NC 28078-9632) not properly informing me of what's going on. I have a vehicle app that tracks my vehicle whenever it moves. I honestly believe they are stalling and waiting for my truck warranty to expire (8/18/24) as there maybe other underlining issues and/or going to try and put a patch on it to make it temporarily operational. This is frightening as I can be in possession of a dangerous vehicle if not properly fixed and costly if/when my warranty expire. If you can please help me, I'll truly appreciate it. Thank You so Much.
            Read More
            Read 10 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Gene K

            05/11/2024

            My wife and I purchased a pre-owned ****** Highlander from this company and we were promised exterior and interior treatment. After picking up the car we discovered that the car had NOT been cleaned in the interior as had been sold to us so we began to doubt if the exterior treatment had occurred. Then we found the spare key fob we were sold with the car didn't work.. I took pictures of the condition of the floor board being dirty and sent them via text to the sales person ******. No response. I then called ***** who had 'pinch hit' for ****** since she was off the day we made the appointment to see and test drive the car. ***** conducted the sale with class and professionalism, ***** advised me that I needed to speak with **** the pre-owned sales manager. Over the weekend I received an email purportedly from the ** *********************** regarding his interest in our experience. I gave them a rating of 2 out of 5 due to the problems we were experiencing. We have yet to hear from ***********************. I don't think ***** reads his email or cares. I called back on Monday and requested that **** call me. **** finally called me and when I listed my complaints his first offer was to give me a check for $120 to have the car detailed get a tank of gas. I said 'no' I believe Union County Kia should do the work. We set an appointment date for the 'do over'. When we arrived on site I asked about the spare key fob that didn't work, **** told me I needed to go to ******. I asked him point blank, "So you knowingly sold me a car with a spare key that doesn't work?" ****'s response was he gave me what he was given by the person who traded the car to them. Another sales person kindly looked at the key and stated he didn't believe the key fob even belonged to the car we purchased and it doesn't. **** do you check items before you sell something to a customer? Obviously not. I guess ****'s motto is " I'll s**** you like I got screwed". I hope this isn't the mantra of the entire dealership.
            Read 1 More Customer Review

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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