Business ProfileforLatino Community Credit Union

This branch was the most unprofessional, non responsive, and bad communicator I have ever had the pleasure of dealing with. I left voicemails, texts, and emails asking for clarification and help with a loan the branch had approved for a mutual customer. I was courteous and kind every time I spoke with them. I even down right pleaded and begged for communication and help. I sent the screenshots of the customer trying to reach them. They also left voicemails, texts, and emails. I visited the branch in person and was met by the extremely rude branch manager who demanded I leave. I simply wanted to get to the bottom of the issue. I asked about having her superiors contact info, she dismissed and said what so you can call and tell them bad things about me!?, NOIve had other mutual customers claim they had bad service at the branch as well, I have several mutual customers that would attest to the branches unprofessional communication. I 100% understand getting busy, but not getting back to someone after several business days is unacceptable, and then when we went in person, we were met with a very rude and combative attitude. I lost business because of this lender. We had another customer who was denied a loan after visiting the branch and realizing they were working with us. Another customer was approved and never contacted again. I still would love to talk to a supervisor of this branch. Still shocked the way we have been treated by a bank. Im not going to say the banker was racist, but there definitely seemed to be some strange hostility between us and other customers we sent to that location who were not Latino. I want to be clear I love LCCU, but this branch will never get my business again, and has cost me money, time, and reputation.