ComplaintsforBob Mayberry Hyundai

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased vehicle warranty, provider says warranty has expired. Purchased eight year warranty in 2019. They contend that warranty started 2016, that would have been before I purchased vehicle or warranty.

  Business response

  05/15/2024

  ********************* purchased a used vehicle on 02/18/2019  the warranty sold was for  8yrs 100k miles with in service date that start 01/15/2016 (the sale date of vehicle reported to Hyundai by first owner)  all of this is stated on the contract. when purchased and is reviewed at the time of sale.  

  *************************

   

• Initial Complaint

  11/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recalls were not done by dealership and I was charged for the assessment and given a bill for ******

  Business response

  12/13/2023

  *************** vehicle was towed in He was charged for the diagnostic on finding out what was wrong with the vehicle, It was discovered that 

  a internal failure in transmission caused  no movement in any gears we provided a quote to complete the work needed.

  we performed 2 recalls during this time

  1. multi fuse rep. *** install  we replaced the multifuse per TSB 

  2. recall canister inst and sticker we replaced the canister *** per TSB

   

  These recalls will not fix his transmission issues.  THe work he was charged was performed

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Initially in July I was having an issue where my car brake lights were not cutting off and I had to have someone come jumpstart my car everytime. I called my dealership immediately and they told me sorry we are booked until next month because of the holiday and to call another place. I filed a complaint through them under claim number ******** and resolution was to call the *** I thankfully found a temporary fix and went on with my day. This place has always ripped me off since i got my car you can look at my file and you tell me if the prices they have charged me are reasonable. The numbers talk for themselves. This is the reason why I dread coming to this place. 3 months later my life recently was put in danger when I was driving to work and my car would not accelerate. Im a single mother of 2 and drive 45 mins to work everyday. I called the dealer immediately they were able to get me in replaced the brake stopper thankfully under warrant and told them about the acceleration issue and my thoughts that it might be the oxygen plug. They told me that was not the case as that does not cause that. They ended up doing a multi point inspection and told me my acceleration issue was because of my brake pads and front rotors they took $474 away from me less than 24 hours 90 plus degree weather with 2 kids our lives were put in danger as my car would not accelerate again. No one is helping me I feel discriminated against because Im Hispanic just look at the numbers Ive been charged.

  Business response

  09/14/2023

  ************************* has brought the vehicle in 3 times

  1# **/19/2020 no charge all work was covered under warranty

  2# **/05/23 ****** these prices follow the posted prices of our hourly rates and fees  applied ***** discount  to job #4 on ticket

  3# **/07/23  no charge 

  the customer has also declined work thats needs to be done. I have attached copies of invoices and declined work. We did the repair and after she brought it back we reviewed concerns repositioned the brake pedal

  and charged her zero. 

   

  We have addressed the issue of repair # 2 

   

  Thank you 

  *************************

  Controller 

  Bob Mayberry Hyundai

  *******************

   

   

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did not file a complaint because the the charge on my credit report was written off and I was not notified that there was a payment due. Because the credit report shows a negitive transaction I have problem now.The issue is - on 7/23/2019 - We thought we traded in a Hyundai Veloster with 3 months remaining on the Lease and on 7/23/19 purchased a New Hyundai Elantra. The Dealer inspected the Veloster and drove it to see there were no issues. I looked like a trade in on the New Hyundai Elantra. The Dealer did not disclose 3 months of payments were due on the Veloster or any information that it was not part of a traded in on the purchase of the Hyundai Elantra. The Veloster and Elantra were both financed by Hyundai Motor Finance who has written off for $647. I bought 4 brand new Hyundai's at this dealer. I want the dealer to pay $647 to clear this charge to Hyundai Motor Finance. I have an issue with this on my Credit report.

  Business response

  08/22/2022

  In response to the complaint of ******************************* and ****************************** 

  On 7/23/2019 The customers came into the dealership and purchased the

  2019 Hyundai Elantra. We can provide the Bill ** Sale if requested.  On the same day they turned in their leased vehicle, the Veloster back to the leasing company.  The leased vehicle had no connection to the purchase of the New Elantra.

  Our company only grounded the Veloster for the return as the customers requested. Which includes inspection of the vehicle for prior damage and driving conditions.  We carried out the transaction as the customer requested to return the lease.

  Reviewing the documentation, our company did comply with the customers request and followed the proper protocol to return the leased vehicle.

  We carried out the transaction as the customer requested to return the lease.

   

  Sincerely,

  ****** Pass

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