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Complaint Details
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Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Like others have noted, I have been pummeled with spam from them at my domain for years. I've previously tried unsubscribing with no success. I've tried emailing them with no success. Also blows my mind that they think ANYONE would need THAT MANY emails about FILTERS.Given the number of complaints on here that they then respond to and magically fix the problem, you'd think they would care enough to learn, but evidently this is willful disregard.I finally decided to block them at the domain level, so hopefully that will cut the nonsense, but wanted to log yet another complaint here to make the further point.
Business response
05/06/2024
We do apologize for the inconvenience this issue has caused *************. I was unable to find the provided email address, ***************** in any of our systems, however I was able to find another email address for the customer based upon his provided physical address of ********************** and I did unsubscribe this email address from all email contact including marketing and newsletter emails, in case our emails are being forwarded to the email address ************** provided. I also unsubscribed both email addresses from Ad Shoppers, a marketing company we also work with, to ensure he does not receive these emails as well.
Again, we do apologize for the inconvenience this issue has caused ************** and he should receive no further emails or contact from FiltersFast moving forward.Customer response
05/06/2024
Better Business Bureau:I missed that I had forwarded the email to crusso@impeng,com from *********************** but when I attempted to unsubscribe it did not indicate to me that I was providing a wrong address, so it would be valuable if their system did that.
Additionally, I think it would be valuable for the company to understand that the number of emails they are sending on a regular basis is still completely unnecessary and they are receiving regular complaints about this and should reconsider their tactics. I have never once been so compelled by a company's behavior to go as far as to log a BBB complaint previously.
That said, I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
04/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Like many other complaints, I can't stop the emails from coming. I have blocked the domain, also requested they stop sending, but daily, it appears in spam. Stop sending the darn things!Business response
04/15/2024
We do apologize for the inconvenience this issue has caused *************. As requested, we have removed and confirmed removal of all email contact including marketing and newsletter emails. ************** should receive no further emails and/or contact from FiltersFast moving forward.Initial Complaint
09/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
For over a year I have slammed with Marketing Emails from filters fast. I can not believe that majority of the complaints on BBB are over this inability for anyone to stop these emails. The block sender does not work and the opt out of these emails. I have emailed them and they just keep coming.I see that they have a cookie cutter reply to everyone that files a complaint but year after year they send the response but they don't fix the problem.I would NEVER go back to purchase an item from them because if they really do stop the spam emails I would just be afraid that it would start all over again. They have no intention on stopping this spam email attack and something really should be done. I attached my most recent email from filters fast.Business response
09/28/2023
We do apologize for the inconvenience this issue has caused **************** As requested, we have removed and confirmed removal of all email contact including marketing and newsletter emails. **************** should receive no further emails and contact from FiltersFast moving forward.Customer response
09/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
07/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Same complaint as others. I am receiving daily emails from this company. I have tried to unsubscribe and block this company without success. Please help me get removed from their mailing list.Business response
07/31/2023
We do apologize for the inconvenience this issue has caused **************** As requested, we have removed and confirmed removal of all email contact including marketing and newsletter emails. **************** should receive no further emails or contact from FiltersFast moving forward.Customer response
07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
06/21/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
For the last few weeks/months I have been getting spammed by filtersfast.com. I have tried unsubscribing multiple times, blocking sender, marking as spam, but I still get them. I don't recall ever buying anything from this site - not even sure where they got my email.Business response
07/03/2023
We apologize for any inconvenience ****************** has endured regarding emails received from Filters Fast. As requested, we have confirmed removal of this email address from all marketing, newsletters, ***************, associated with Filters Fast. No further emails should be received from Filters Fast moving forward.Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
For over a year I have slammed with Marketing Emails from ***********. I can not believe that majority of the complaints on BBB are over this inability for anyone to stop these emails. The block sender does not work and the opt out of these emails. I have emailed them and they just keep coming.I see that they have a cookie cutter reply to everyone that files a complaint but year after year they send the response but they don't fix the problem.I would NEVER go back to purchase an item from them because if they really do stop the spam emails I would just be afraid that it would start all over again. They have no intention on stopping this spam email attack and something really should be done.Business response
05/11/2023
We apologize for any inconvenience or aggravation this situation has caused *********************** As requested, we have removed Mr. ********** email from receiving any future marketing or promotional emails, or newsletters, and verified this email removal has processed. I want to reassure **********************,that if he were to place a new order, the only emails received will be specific to the order, and this will not reengage ********************** to receive any marketing or promotional emails or newsletters.Customer response
05/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.I would like to know why they never did this when I sent emails asking? Why do I need to file a complain with BBB to get something so simple taken care of?
Thank you.Initial Complaint
04/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
During Calendar Year 2022 advertising emails from Filters Fast started showing up in my email (aeropup@ ohiolink.net ) every day, unsolicited and unwanted, and now in 2023 the invasion continues. Sporadic attempts to "unsubscribe" have consistently failed, due evidently to some automatic function written into their email software so that it systematically rejects or ignores such return messages, so the unwanted ads simply keep showing up, every single day. How can any responsible business manager imagine that pummelling prospective customers in such a manner could have any effect other than resentment, and rejection of his/her company because it is seen as a pest rather than a potentially useful partner? Worse, his company comes to be seen not as a service or product provider, but rather as a bully, because its presence is imposed without relief or end. Even though their products are already present in the household and drinking water systems of my rural countryside home, their relentless invasion of my email system is arousing sufficient resentment that search for a competetive provider is under way.Business response
04/20/2023
We apologize for the inconvenience these emails have caused ********************* We are unsure why his attempts to unsubscribe have not worked as the process should, and we will continue to investigate this. To resolve this issue,I have confirmed the email address provided has been unsubscribed from all non-order specific emails (including all marketing, newsletters, etc). The only emails ******************* should receive moving forward would be specific to any future order placed. Again, we do apologize for this inconvenience.Initial Complaint
03/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I started receiving marketing emails from FiltersFast.com a couple months ago. I never signed up. I never purchased anything from them. I want the emails to stop. I keep marking them as junk within Outlook, but they somehow manage to keep showing ** in my inbox. I have to delete one or more every day. I don't trust any unsubscribe links and I see that others have reported spam marketing email from them.Business response
03/10/2023
We apologize for any confusion and inconvenience for ***************** As per her request, we have removed this email address from any further contact and she should not receive any emails from FiltersFast.com moving forward.Initial Complaint
12/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a relpacement water filter for my refridgerator. First one sent to wrong address, second the wrong filter. Just got off the phone with them, 12/30/2022, & they told me I had to buy another one, Even admitted sending the wrong one! Said it was my fault & that it was ordered remotely? Hey, all I did was call them on the phone to pace an order. The company- Filters Fast ************ Beware of this company!Business response
01/04/2023
We do apologize for the confusion regarding Mr. ********* situation. ******************** placed the original order via the mobile app. This order was delivered to the wrong address. When we were advised of the incorrect address, we sent a free replacement filter (unaware at the time that the filter was incorrect) to the address ******************** requested. When the filter arrived, ******************** contacted FiltersFast and advised us that the filter was incorrect. After working with one of our ************* Advocates, the correct filter was identified. As this product is a different product from the product ordered on the original order, ******************** was advised that we would refund the original order, and a new order would need to be placed for the correct filter. This is our standard practice in an effort to assist our customers. I do believe we could have explained the process more thoroughly, so to rectify the situation, we have refunded the original order amount of $ ***** (this is the product total with the tax) and placed a free order (as a courtesy) for the correct filter. I emailed ******************** this information the same day, Friday, December 30th to update him of what we have done to rectify this issue. Again, this is a no charge order for the corrected filter to ********************Initial Complaint
12/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Filters fast wont stop spamming me. Their unsubscribe link does not work. *** contacted them and they remove me, but here I am still getting emails daily. Stop emailing me please.Business response
12/30/2022
*********************** information has been completely deleted from our system as requested. We do apologize as this was previously completed at her request to stop receiving emails, however, her information remained in one email system by mistake. This is why she was unable to utilize the unsubscribe link to opt out of any further emails. We have corrected this error by removing and verifying that ************************ information has been completely deleted from all our systems, and she should receive no further emails from FiltersFast.com.
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Get a QuoteCustomer Complaints Summary
17 total complaints in the last 3 years.
4 complaints closed in the last 12 months.