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Complaint Details
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Initial Complaint
05/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The package I agreed to in July 2022 was for $59.95 a month. I understand there were additional charges for things like set-top boxes, taxes, etc. I have included a copy of the promotion I was sent when I agreed and my most recent bill. I have been told they cannot go back that far in their system therefore cannot honor my pricing. I want my pricing fixed and a full refund for almost two years of overcharges.Business response
05/23/2024
Our supervisor reviewed **************** records.His service was set up July 2022 and the account is noted his monthly recurring charges will be $107.24 plus any state and local taxes. Listed on each monthly billing that **************** would receive, outline the products that are being billed and the promotion end date of 7/13/2024. **************** was guaranteed a discount not a locked in rate, he would have been subject to any price increase which would also been advised on his billing statement. We apologize for the inconvenience. Thank youCustomer response
05/23/2024
I am rejecting this response because:
The manager clearly did not read my agreement. The promotion was for $59.99 a month plus taxes. So the prices doubled? Should I resend the paperwork with that part highlighted?Business response
05/29/2024
The attached document is not a service agreement. It was a summary of charges effective at the time of installation in 2022. Prices are subject to change,which we disclose in our advertisements and in our Terms of Service. **************** does not have a contract. His services are subject to our Terms of Service. For rate changes, we notify customers at least ******* in advance. Over time there have been rate increases with the Broadcast Fee (Retransmission), Regional Sports fee, broadband service, modem, and the ***************** package. The customers February 2024 statement had the most recent bill message about the rate increase for the ** service. Over the time since installation in 2022,there have been rate increases that total $22.00 for the monthly services. The ** service was not an advertised price-lock deal. There is a promotional discount for two years, which expires in July. The broadband service was advertised as a price-lock for the promotional period and the discount credit amount has increased with the internet service increase to match.Unfortunately, programming costs have risen significantly. We do our best to negotiate a reasonable rate for the cable ** content, and absorb most of the price increases, but at times we have to pass on some of the costs to customers. I am sorry **************** is dissatisfied. The billing is accurate for the service provided. Our Sales and Service team can assist with finding a more economical plan if desired.Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Cancelled service with TDS due to lack of service in March 3, 2020. I paid all bills that were due and returned all equipment. I had internet service with **** March 30, 2020-February 2022. I sold my home in February 2022.In August 2022 (2 years 5 months later after cancelling TDS), The owners of the new home asked my realtor if I had canceled **************** with TDS. I replied and said yes 2 1/2 years ago.I decided to call TDS to find out Why it seemed the new owners were asking this. TDS rep tells me I owe $96.32. When I asked why they said someone started service in my name on June 18, 2022! This seems to be fraudulent. How can a random person start service on an old account of someone who no longer lives in the home? I immediately asked the customer service rep on the phone to disconnect the service that was in my name. This should never have happened. I am trying to connect with my realtor and the buyers realtor to communicate further. This **** that is due for $96.32 should be the responsibility of the new owners and transferred into their name. This should not affect my credit whatsoever! TDS rep was unable to help me further other than sending me a copy of the ****. The **** does not show any dates to which I lived in the home!Business response
08/18/2022
Response to file# ********.
This was an order error on our behalf that the service was set up in Ms. ********* name. We apologize for the inconvenience and frustration. The billing has been corrected and we will be sending a statement to reflect that no balance is owed. Our Customer Sales senior advisor ********************* sent an email to ******************** to explain.
Thank you.Customer response
08/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.