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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When purchasing my house, the inspector noticed some issues with the roof of our sun room. ******************* of First Class Roofing and Gutters was hired to clean and seal around the skylights and seams.I have an invoice from ***** detailing a one year warranty including labor for his work.Immediately after moving in, we began experiencing leaks in our sun room roof. I have repeatedly called the number on the invoice (the same number listed here) and ***** has never answered. I have left a message with each call. ***** has never called me back. From what I can tell, he does poor work and does not honor his warranty. I would strongly advise against hiring him.Business response
08/19/2024
First Class Roofing roofed the house for previous owner they asked me to seal around skylights as I discussed with them this would not be a permanent fix to the problem I was told want be an issue this was on a sunroom that I did not roof please let me...
not the consumer
********************;
Customer response
08/19/2024
I am rejecting this response because:While it is true that *****/First Class Roofing was originally hired by previous owners of the house, it was done as part of our purchase. The work, which came with a one year warranty, was done in preparation for the sale.
As you can see, the attached invoice comes with a one year warranty. Furthermore, ***** has not once contacted me back despite my numerous attempts to contact him about the work that was done on our house.
Thank you for considering the above.
Best,
*********************
Business response
09/06/2024
This response was provided verbally to BBB.
The business owner *********************** has stated they will be coming to the consumers house on 9/9/24 around 6pm.
Customer response
09/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.