ComplaintsforMcDonald's
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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date was 12/20/2021 used drive through ,paid for meal with 20.00 cashier gave incorrect change she shorted us 5 dollars .Pulled in to park to go inside ,Manager says he will check the till ,says till is correct .Point out the cashier entered the incorrect amount given as 5 dollars ,till should not be correct as we were given 12 .86 instead of 17 .86 . Called corporate they said manager will check tapes and call that evening ,no one called .Sent another message to corporate by email no reply ,even tried to message on Face Book ,nothing .If this was only bad service or food okay not to big of a deal but cheating us by 5 dollars ,when in this day and age every dollar counts .Not acceptable . After googling seems this has happened to others before .I am tired of how bad they are handling this .I am wanting them to make this correct as soon as possible .Customer response
12/22/2021
I have one receipt only it is incorrect as far as to cash tendered and amount in change back ,see we paid with a 20 dollar bill the cashier at the window typed in 5 dollars then proceeded to return 12 dollars and 86 cents . Instead of 17 dollars 86 cents so I can take a picture but the receipt is wrong . so either way the till should be off because of how she typed and the change we received minus the 5 dollarsBusiness response
01/11/2022
Thank you for bringing this matter to our attention. The restaurant referenced in this complaint is an owned and operated store. Please forward this matter to the owner referenced in this matter. Please close the matter against McDonald's. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.