ComplaintsforMorganton Honda

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Malibu in September 2021 for ******. Loan and all is 20k. 12 hours later my check engine light comes on..I call Morganton Honda.. unfortunately they can't get me in for a week ..tell me to have my car diagnosed and they'd go from there ..well the next week they do not address the issue they fixed other things..TWO weeks later.. pick up my car light comes back on.. didn't even make it home..my car went into limp mode. Then they expect me to have it towed back...so eventually 3 to 4 days later they do tow my car..it's fixed once again...check engine light doesn't go off at all now...offered me another car...because I asked...but I my wanted to give me 13k for my car I just paid ****** for ....with higher payments...so I took it back home with me...began having more issues ..car does not wanna go when u take off...very dangerous...took it to have it checked ..this car has had an used motor put in it along with many many other problems....I am very disappointed....I have appt at ********************************* today where I must pay $80 to have car diagnosed and no telling how much more for repairs....I think they should at least have to pay for those repairs...they drug there feet with me so that I could not return the car in time to not go against my credit...so now I pay car payment and repairs? This is rediculous!

  Business response

  01/10/2022

  To Whom It May ************

   

  Pertaining to the response of complaint ******** for *********************************. 

   

  ********************************* purchased a 2017 Chevrolet Malibu on 9/21/2021. This vehicle was marketed AS-IS which means the vehicle is sold to the customer as it sets with no further responsibility from the dealership to maintain or repair the vehicle. This documentation was signed by ******* at the time of delivery. ******* does show that she purchased a standard/powertrain warranty with her vehicle. 

   

  When the vehicle was initially inspected as a Used Vehicle on our lot on 7/12/21 where it received a state inspection, mount and balance of two new tires, an engine air filter, cabin filter, and wiper blades. 

   

  The vehicle was brought back in on 9/28/2021 - 10/13/2021 with a complaint of malfunction indicator light being on and rattling in the rest of the vehicle when driving. Two SBs were completed. Parts were ordered through another dealership and had to wait for parts to come in. This was done at no cost to the customer and was put in a loaner vehicle. Returned loaner vehicle in bad condition, smoked in with obvious signs of illegal substances used in the vehicle. She was not charged a cleaning fee which is normally charged to anyone who has smoked or misused a loaner vehicle. 

   

  The vehicle was returned on 10/18/21 with tow-in. The vehicle had an intercooler pipe clip that was broken and was replaced at free of charge to the customer. 

   

  Customer has not returned since this incident. But has been offered to trade in her vehicle and switch to another vehicle with a lower rate. She has contacted her sales specialist and decided to keep the vehicle. 

   

  Please let me know if you have any further questions. 

   

  Thank you, 
  

   

  Chesnee Hibbard 

  Director of Marketing and Human Resources

  ***********************

  **************************************** 

   

  Morganton Honda
  ******************. 
  Morganton, ** 28655
  
  

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