Business ProfileforRent-A-Center

To Whom It May ********* am writing to file a formal complaint against Rent-A-Center, specifically regarding the rental agreement for the GALANZ REFRIGERATOR WITH SERIAL NUMBER ***********. I believe that deceptive practices were involved when I initially requested the refrigerator, and I was not made fully aware of the payment obligations expected. I do not confirm, nor deny, that I have signed any other/previous agreements or contracts with Rent-A-Center.Despite numerous attempts to resolve this issue, Rent-A-Center has been unresponsive to my concerns. The company has breached its payment obligations several times and has engaged in aggressive collection efforts. I have made it clear that I am unable to make further payments due to the circumstances, including the malfunction of the refrigerator and issues with payment processing.Furthermore, Rent-A-Center's representative has demanded additional payments and has threatened to take possession of the merchandise, despite the challenging circumstances I have faced, including the cancellation of my debit card due to fraudulent activity. I asked the representative with Rent-A-Center to leave, and he didnt, multiple times.I request that Rent-A-Center ceases any further collection efforts and acknowledges the termination of the rental agreement for the GALANZ REFRIGERATOR WITH SERIAL NUMBER ***********. I also request that the company refrains from imposing any additional charges on me regarding the merchandise.I trust that the Better Business Bureau will assist in resolving this matter and ensuring that I am treated fairly as a consumer. I appreciate your attention to this complaint and look forward to a prompt and equitable resolution.Sincerely,*********************