ComplaintsforRent-A-Center

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  To Whom It May ********* am writing to file a formal complaint against Rent-A-Center, specifically regarding the rental agreement for the GALANZ REFRIGERATOR WITH SERIAL NUMBER ***********. I believe that deceptive practices were involved when I initially requested the refrigerator, and I was not made fully aware of the payment obligations expected. I do not confirm, nor deny, that I have signed any other/previous agreements or contracts with Rent-A-Center.Despite numerous attempts to resolve this issue, Rent-A-Center has been unresponsive to my concerns. The company has breached its payment obligations several times and has engaged in aggressive collection efforts. I have made it clear that I am unable to make further payments due to the circumstances, including the malfunction of the refrigerator and issues with payment processing.Furthermore, Rent-A-Center's representative has demanded additional payments and has threatened to take possession of the merchandise, despite the challenging circumstances I have faced, including the cancellation of my debit card due to fraudulent activity. I asked the representative with Rent-A-Center to leave, and he didnt, multiple times.I request that Rent-A-Center ceases any further collection efforts and acknowledges the termination of the rental agreement for the GALANZ REFRIGERATOR WITH SERIAL NUMBER ***********. I also request that the company refrains from imposing any additional charges on me regarding the merchandise.I trust that the Better Business Bureau will assist in resolving this matter and ensuring that I am treated fairly as a consumer. I appreciate your attention to this complaint and look forward to a prompt and equitable resolution.Sincerely,*********************

  Business response

  06/29/2024

  To Whom It May ******** In regards to *****"s complaints. Attempts were made to g et a payment from him and he did not respond to those attempts. He had only had the refrigerator in question for maybe a month or so and had only made 1 payment on the property. We had made several attempts to collect the property and he said at one time that he did not even have the refrigerator. We did have to call the law in order to pick the property because of his behavior towards the drivers and manager had to go to the his house as well when law enforcement got there. We did make every attempt tp make ***** happy and listen to any concerns that we have. However we do have a policy that if a customer is late on the 1st or 2nd payment that it is an automatic pick up. He also did sign a contract with us that when he signed said that he had read the agreement and all that it did entail. Which is if you are late on the 1st or 2nd payment that it would be an automatic pickup. The refrigerator form the time that he had it had to be cleaned and repaired when it got back to the store from the time that he did have the property. We do not make a habit of harrasing customers. Since getting the property back we have not tried to further contact him as there is no need to do so. We do however call twice a day and send a text to all late paying customers. Thank you if you have any futher questions please feel free to reach out as we will be happy to help

• Initial Complaint

  02/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 2/9/22, I received a call from RAC stating they were coming to pick up the washer and dryer. I have been paying weekly payments of 23$ since April 2020. I was to have it paid off in 2 months. I recently lost my job. I have applied for unemployment and am working 3 jobs and had not received my paychecks.the money was pending in my bank account . I was late on the past few weeks but I always made the payment plus any late fees. I kept them updated on the payment situation and they worked with me until they became very rude and declined to wait for 2 more days for the payment. So, I prepared for them to come pick up the items. I was very distraught about losing the only things I needed to have to get a job. I have to have clean clothes. I posted pictures on ******** about the situation and several friends stepped up and called them and made payments to stop them from picking up the items. I wasnt aware that my friends had done this. I sat here waiting for them to show up. They had harassed me calling several times a day. But they cant call and tell me they werent coming to pick them up? I was so scared and upset. I lack 120$ having it paid for. I had to call them today to even find out what was going on. Their policy of calling every hour for payments dont apply to calling to say my account is paid until March 19th. This is so unprofessional for a business. Their harassment and disrespectful behavior is not acceptable. I was talked to very harshly and they used unethical scare tactics to bully and threaten me.

  Business response

  06/29/2024

     To Whom It May ******** As I was not here at the time of this complaint, I can tell you that it is company policy that we call the customer twice a day and send them a text if they are late on their payment. We do not make calls every hour until a response is given I have never know that to happen since I have been here for almost 2 years. I will say I am sorry that the lady in question was not called to inform her that the property was not being picked up. I can make no excuses for how she was spoken to as I was not here when the complaint was put in. I do know that since I have have been here no one is talked to in that way even when we have customers get very cross, hateful and belligerent with us. I am sorry to hear that that happened to her. Thank you *****************************;

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