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Complaint Details
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Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 11/20/21 I ordered a personalized real estate sign and a military brass compass for Christmas gifts. The real estate sign was mailed and received. The compass was not. I have emailed and called A Simpler Time a combined number of EIGHT times. The emails are either not responded to at all or rejected. The company does not pick up or answer phone calls. I will never do business again with these thieves. I either want the military brass compass that I ordered or a full refund for this item. I paid a total of $227.90 for both items. The item received cost approximately $170. with personalization and taxes.Business response
01/05/2022
Business Response /* (1000, 6, 2022/01/03) */ This is the first complaint we've had against us in many years of BBB membership, and the customer is 100% in the right to make it. Like many companies, we struggled this holiday season with staffing and had multiple people helping out in customer service. Not sure how her order and emails got missed, but they did. We've apologized for giving poor service, refunded her and offered original product at no charge. Consumer Response /* (2000, 8, 2021/12/31) */ A Simpler Time not only shipped the item in rapid succession, but they refunded the entire cost of the item. Finally, excellent customer service! Please close this complaint and notify this company that I am beyond satisfied. Thank you
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 4:30 AM |
---|---|
TTuesday | 9:00 AM - 4:30 AM |
WWednesday | 9:00 AM - 4:30 AM |
ThThursday | 9:00 AM - 4:30 AM |
FFriday | 9:00 AM - 4:30 AM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.